Summary
Overview
Work History
Education
Skills
Timeline
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Griselda Santana

5334 W Altgeld St, Chicago,IL

Summary

  • Dynamic professional with 4+ years in recruiting operations and 15+ years in customer service. Proven ability to adapt skills to meet diverse challenges. Strong problem-solving capabilities and quick learner in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Accounting Clerk/Customer Service Representative

ROADONE INTERMODALOGISTICS
Itasca, IL
05.2025 - Current
  • Prepare customer invoices accurately and punctually to ensure timely processing.
  • Resolve billing inquiries to uphold client satisfaction and transparency.
  • Collaborate with the driver dispatch team for precise customer billing and driver payroll calculations.
  • Create detailed financial reports for management review and decision-making.
  • Track orders from initiation to completion for timely delivery of services and billing.
  • Resolve complex problems by working with other departments to provide solutions that meet customer needs.
  • Provide exceptional customer service to ensure customer satisfaction.

Recruiting Operations Analyst

ACCENTURE
Chicago, IL
03.2021 - 04.2024
  • Supported transformation initiatives through process improvements that enhanced North America Human Resources recruiting operations.
  • Implemented enhancements to offer letter process in Workday across North America recruiting.
  • Drove development life-cycle of new initiatives by creating project plans for Accenture Workday developers.
  • Led end-to-end business process flow testing in Workday, ensuring successful implementation of new initiatives.
  • Created and delivered training plan for offer letter process during User Acceptance Test phases.
  • Acted as recruiting subject matter expert and primary contact for offer letter process among various teams.
  • Demonstrated adaptability and problem-solving skills within fast-paced environments throughout career.
  • Possessed over 15 years of customer service experience, complementing 4 years in recruiting operations.

Recruiting Operations Associate

ACCENTURE
Chicago, IL
07.2020 - 03.2021
  • Resolved P1, P2, and P3 incidents through root-cause analysis and escalation to relevant teams.
  • Supported rollout of internal interview scheduling tool for North America HR recruiting teams.
  • Conducted end-to-end business process flow testing on new scheduling tool to ensure successful implementation.
  • Created training guides and participated in training calls for effective tool adoption.

Recruiting Operations Apprentice

ACCENTURE
Chicago, IL
06.2019 - 07.2020
  • Supported candidate operations teams throughout one-year apprenticeship program.
  • Gained comprehensive understanding of Accenture's recruiting processes and applications.
  • Identified process improvement opportunities and presented recommendations to management.
  • Coordinated candidate and hiring manager availability for phone, Microsoft Teams, HireVue, and in-person interviews.
  • Processed end-of-month referral bonuses by validating data using MS Excel and internal databases.
  • Guided recruiters on eligibility status for alumni by verifying data in legacy systems like SAP.
  • Collaborated with People Mobility teams, recruiters, law firms, and coordinators to meet USCIS standards for job postings.

Catering Server/Captain

COMPASS GROUP/Eurest
Chicago, IL
07.2006 - 06.2019
  • Managed catering and cafeteria operations, ensuring compliance with food safety and sanitation standards.
  • Implemented procedures to exceed client expectations in food delivery and customer service.
  • Performed administrative tasks, including phone and email correspondence, and menu creation.
  • Entered daily sales, invoices, and inventory data into Compass Group's IMS system.
  • Placed orders for produce, beverages, and pastries based on demand forecasts.
  • Coordinated with event planners to ensure seamless catering services for events with over 2000 attendees.
  • Supervised catering server assignments to guarantee timely task completion.
  • Guided cashiers in reconciling transactions at shift's end, maintaining financial accuracy.

Education

High School -

Kelvyn Park High School
Chicago, IL

Skills

  • Invoice processing
  • Customer relationship management
  • ServiceNow
  • Process improvement
  • Solving complex problems
  • Project coordination
  • Operations support
  • Team collaboration
  • Document scanning
  • Payroll processing
  • Month-end documentation
  • Time management
  • Effective communication
  • Customer experience
  • ServiceNow
  • Microsoft Excel, Word, PowerPoint, and Outlook
  • Workday

Timeline

Accounting Clerk/Customer Service Representative

ROADONE INTERMODALOGISTICS
05.2025 - Current

Recruiting Operations Analyst

ACCENTURE
03.2021 - 04.2024

Recruiting Operations Associate

ACCENTURE
07.2020 - 03.2021

Recruiting Operations Apprentice

ACCENTURE
06.2019 - 07.2020

Catering Server/Captain

COMPASS GROUP/Eurest
07.2006 - 06.2019

High School -

Kelvyn Park High School

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Griselda Santana