Griselda Villanueva
Midlothian
Summary
Dynamic leader with a proven track record at A&G Equipment, enhancing profitability through strategic negotiations and efficient small business operations. Excelled in personnel management and customer relations, demonstrating exceptional verbal communication and negotiation skills. Achieved significant growth by focusing on recruitment, training, and fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Company Owner
A&G Equipment
04.2017 - 12.2024
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Managed 8 employees by supervising daily tasks.
- Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Account Executive - Payables and Receivables
Forklift Repair and Sales
01.2015 - 06.2017
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Maintained up-to-date records of accounts payable and receivable, ensuring all financial transactions were accurately recorded.
Office Manager
Giles Insurance Agency
05.2006 - 10.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Off Price Shoes
09.2004 - 04.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2004
Skills
- Customer relations
- Personnel management
- Small business operations
- Recruiting and training
- Staffing
- Customer service
- Purchasing and planning
- Staff management
- Attention to detail
- Driven and determined
- Verbal and written communication
- Team collaboration and leadership
- Entrepreneurial personality
- Employee training
- Task delegation
- Staff hiring
- Accounting management
- Sales planning
- Negotiation and persuasion
- Bookkeeping
- Payroll administration and timekeeping
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Company Owner
A&G Equipment
04.2017 - 12.2024
Account Executive - Payables and Receivables
Forklift Repair and Sales
01.2015 - 06.2017
Office Manager
Giles Insurance Agency
05.2006 - 10.2010
Assistant Manager
Off Price Shoes
09.2004 - 04.2006
High School Diploma -
Skyline High School
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