Griselda Villanueva
UFCU
Round Rock,TX
1
Language
1
Certification
10
years of professional experience
Financial services leader with over 10 years of progressive management experience across credit union, banking, and operational environments. Proven expertise in regulatory compliance, risk assessment, operational oversight, team development, and corrective action management. Demonstrated ability to lead high-performing teams, strengthen internal controls, and collaborate with stakeholders to promote sound governance and organizational success. Recognized for advancing into increasingly complex leadership positions through strong performance, dedication, and results-driven leadership.
Work History
Branch Manager
1 Year 1 Month- Direct and oversee branch operations while ensuring compliance with regulatory requirements, internal policies, and sound risk management practices.
- Evaluate operational, financial, and compliance risks and develop action plans to address deficiencies and improve organizational performance.
- Lead teams through regulatory examinations, internal audits, and compliance reviews, coordinating corrective actions and ensuring timely resolution of findings.
- Interpret and apply complex regulatory guidance and organizational policies to support sound decision-making and operational excellence.
- Balance supervisory responsibilities with independent review and analysis of business activities to ensure safety, soundness, and member protection.
- lead the successful opening of a new UFCU branch, overseeing market entry strategy, talent acquisition, operational readiness, and member growth initiatives.
- Delivered first-year results exceeding established branch targets in key performance metrics, positioning the location as a top-performing branch within the region.
- Built and developed a high-performing team through targeted coaching, leadership development, and performance management, resulting in consistent achievement of sales and service goals.
- Utilized data analysis and performance reporting to monitor branch productivity, identify opportunities, and drive continuous improvement.
- Fostered a collaborative and inclusive work environment that resulted in strong employee engagement, retention, and professional development.
Senior Site Supervisor
1 Year 5 Months- Supervised operations across multiple facilities, ensuring activities were conducted in accordance with not only HIPAA but also federal and state regulatory requirements, organizational policies, and established operational controls.
- Assessed operational risks and compliance vulnerabilities across five locations, implementing corrective actions and process enhancements to strengthen oversight and reduce risk exposure.
- Led, coached, and evaluated teams responsible for critical service delivery functions, ensuring consistent performance, accountability, and compliance with regulatory expectations.
- Reviewed operational practices, documentation, and compliance records to identify deficiencies, recommend improvements, and support ongoing regulatory readiness.
- Collaborated with executive leadership and external stakeholders to address operational concerns, resolve complex issues, and ensure effective implementation of corrective action plans.
- Monitored key performance and compliance indicators to identify emerging risks, evaluate the effectiveness of controls, and promote sound operational practices.
- Developed and maintained staffing models and scheduling strategies to ensure adequate resource allocation, uninterrupted service coverage, and efficient operational performance across multiple locations.
Branch Manager
4 Years 2 Months- Lead and managed daily operations of a high-performing branch with a team of 22+ employees, consistently achieving monthly goals and KPIs.
- Increased branch revenue year-over-year by identifying sales opportunities, cross-selling financial products, and enhancing customer experience.
- Ensured compliance with federal, state, and internal regulations, passing all audits with zero discrepancies. Managed branch P&L, budgeting, and financial forecasting, resulting in reduction in operational costs through streamlined processes and effective resource management.
- Developed and implemented customer engagement strategies, improving customer satisfaction scores and reducing complaints.
- Increased customer retention through proactive relationship-building and providing tailored financial solutions.
- Trained, mentored, and motivated branch staff, improving team productivity and retention. Collaborated with district managers and other branches to align goals and share best practices, resulting in improved performance across the region.
- Managed cash handling, operational controls, and risk management procedures, ensuring minimal errors and no security breaches.
Operations Manager
6 Months- Directed cross-functional teams to analyze and resolve operational and compliance issues, implementing and sustaining corrective actions to enhance overall compliance.
- Directed cross-functional teams in the analysis and resolution of operational and compliance issues, ensuring corrective actions were effectively implemented and sustained.
- Collaborated with risk, compliance, and audit stakeholders to investigate findings, develop corrective action plans, and monitor remediation efforts through completion.
- Collaborated with risk, compliance, and audit stakeholders to investigate findings, develop corrective action plans, and monitor remediation efforts for comprehensive resolution.
- Interpreted and applied regulatory guidance, organizational policies, and procedural requirements to support safe, sound, and compliant operations.
- Produced detailed documentation and executive-level reports on operational risks, compliance activities, audit outcomes, and process improvements to inform strategic decision-making.
Personal Banking Officer
2 Years 11 Months- Managed cash transactions, ensuring compliance with all banking
procedures and minimizing errors, contributing to branch audit success. - Built and maintained strong relationships with clients, ensuring personalized banking solutions and achieving customer retention rate.
- Cross-sold financial products, including savings accounts, credit cards, loans, and investment products, consistently exceeding monthly sales goals.
- Assessed client financial needs, providing tailored recommendations on products such as mortgages, auto loans, and credit lines, leading to new accounts.
- Ensured clientsʼ financial goals were met by offering relevant financial advice and guidance, resulting in an increase in average client portfolio.
- Assisted clients with account maintenance, balance inquiries, transaction processing, and resolving account-related issues. Educated clients on banking products and online tools, enhancing financial literacy and self-service usage.
Education
High School Diploma
- Progressive leadership career spanning branch management, operations management, and multi-site supervision.
- Extensive experience interpreting and applying regulatory requirements, internal controls, operational policies, and risk management practices.
- Proven track record of leading teams, driving compliance initiatives, implementing corrective actions, and strengthening operational performance.
Skills
Leadership development
Risk-Based Oversight and Operational Assessment
Audit Management and Regulatory Response
Governance and control
Corrective Action Planning and Remediation
Corrective action planning
Documentation
Reporting
and Operational Analysis
Regulatory Compliance Strategy
Complex Problem Resolution and Critical Decision-Making
Problem resolution
Progressive Leadership Advancement Through Performance and Results
Risk identification
Operational reporting
Results-Oriented Leadership
Certification
- Certified Risk Professional (CRP)
- Certified Regulatory Compliance Manager (CRCM)
- Risk Management Certificates
- Team Leadership and Development
- Policy Implementation and Corrective Actions
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
UFCU
07.2025 - CurrentRead More
Senior Site Supervisor
Pediatrix
03.2024 - 08.2025Read More
Branch Manager
Wells Fargo & Company
01.2020 - 03.2024Read More
Operations Manager
Wells Fargo & Company
07.2019 - 01.2020Read More
Personal Banking Officer
Wells Fargo & Company
08.2016 - 07.2019Read More
Odessa High School
High School Diploma
Read More