Steve Manley

Direct full operational and financial performance for a high-volume airport branch generating $21M+ annually.

• Lead a 26-person cross-functional team across sales, logistics, and fleet operations.
• Maintain 97% fleet utilization across 1,000 vehicles, maximizing revenue per asset and minimizing idle inventory.
• Drive branch-level P&L performance through expense control, pricing strategy adjustments, and KPI accountability.
• Sustain 90%+ customer service excellence scores, reinforcing brand loyalty and retention.
• Leverage financial reporting and market analysis to identify revenue expansion and cost-efficiency opportunities.

Oversaw operational and sales performance across 16 retail locations in a multi-state territory.

• Restored district staffing from 15% to 105% within six months, stabilizing revenue performance and operational execution.
• Exceeded district revenue and ROI targets through structured KPI management and leadership development initiatives.
• Implemented recruiting and retention strategies that improved workforce stability and performance accountability.
• Optimized asset allocation and sales execution to improve district-wide financial outcomes.

Managed operational performance across five district locations.

• Conducted P&L analysis to identify margin opportunities and performance gaps.
• Improved operational compliance and KPI adherence across all assigned stores.
• Standardized communication and execution of corporate initiatives across district teams.

• Sold fleet tracking, asset management, and mobility solutions to business and residential clients.
• Prospected and partnered with emergency management agencies to promote AT&T FirstNet solutions.
• Identified and qualified high-value B2B sales opportunities through market research and outreach.
• Trained and onboarded new hires across retail and external partner channels.

• Led and coached a 15-member sales team, driving accountability and performance.
• Increased sales and market penetration through local business development initiatives.
• Recruited, onboarded, and developed high-performing team members for promotion.

• Exceeded sales, revenue, and customer experience targets.
• Managed contracts, billing resolution, and product consultations.
• Maintained competitive product expertise and promotional knowledge.

• Led turnaround of lowest-performing store, elevating performance to top 10% in market year-over-year.
• Developed internal talent pipeline through coaching and structured development plans.
• Partnered with corporate teams to execute brand and customer experience initiatives.