Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Griselle House

Griselle House

Belvidere,IL

Summary

Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

20
20
years of professional experience

Work History

Tier 2 Advisor

Transcom
Denver, CO
05.2018 - Current
  • Identified issues, analyzed information and provided solutions to problems
  • Multitasks across systems and applications such as Core, macOS, iOS, etc.
  • Created and submitted 120 Request Technical Assistance forms to engineering to solve complex problems.

Consultant Learning & Development

Verizon Wireless
Basking Ridge, NJ
04.2008 - 12.2015
  • Collaborated with project managers to conduct thorough needs analysis for projects by arranging scoping calls
  • Created and updated knowledge base articles and communicated project launches
  • Provided extensive training and coaching to temporary workers to ensure understanding of OneSource and CQ5 functionality

Consultant Methods & Procedures

Verizon Wireless
02.2003 - 03.2008
  • Supported organization customer service objectives through facilitation of ongoing trainings to customer service representatives, retail sales associates, and project managers on new products, services, processes and procedures
  • Recognized as subject matter expert with ability to develop content in adherence to companywide writing and customer service standards
  • Played an integral role in the execution of Midwest Area projects, with notable contributions to the Midwest Area Methods & Procedures team.
  • Organized and detail-oriented with a strong work ethic

Education

Bachelors - Business Administration

Kaplan University
Chicago, IL
11.2016

Associates - Business Administration

Kaplan University
Chicago, IL
04.2013

Skills

  • Diagnostic Tools
  • Troubleshooting Technical Issues
  • Hardware Replacement
  • Problem Resolution
  • Technical Support and Assistance
  • Escalated Calls Management
  • Software Updates
  • Knowledge Base

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Tier 2 Advisor

Transcom
05.2018 - Current

Consultant Learning & Development

Verizon Wireless
04.2008 - 12.2015

Consultant Methods & Procedures

Verizon Wireless
02.2003 - 03.2008

Bachelors - Business Administration

Kaplan University

Associates - Business Administration

Kaplan University

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Griselle House