Griselle S. Wolka

•Use a consultative approach to educate and support families interested in our online program
•Strive to reach registration goals and contribute to the growth of the business
•Ability to actively handle objections and counsel concerns using a consultative approach
•Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
•Handle chat inquiries from prospective families
•Use sales approach to register families using our education management system
•Use a consultative approach to build rapport
•Understand different state enrollment requirements to determine student eligibility
•Maintain high-level knowledge of all program processes and qualifications
•Create and maintain accurate prospect and customer records in SalesForce and Education Management System
•Maintain the accuracy of student records/data in accordance with all regulatory requirements.
•Participate in ongoing training

• Provided exceptional customer service for guests during and after their stay
• Answered guest inquiries regarding bookings and reservations
• Efficiently resolved complex and escalated customer concerns
• Worked in conjunction with internal teams to create an impactful and positive guest experience.

• Scored standardized tests that children take to comply with common core requirements
• Graded projects in ESL, writing and science subjects
• Successfully followed the rubric to accurately score tests
• Met quality and productivity requirements established for the program.

• Marketed property and amenities to all prospective residents and promotes TGM"s brand promise of providing quality services, sense of community, and value
• Professionally answered all incoming phone calls and answered or routed calls accordingly
• Performed other administrative functions and duties, as necessary
• Planned and executed resident events for the TGM Anchor Point community.

• Assisted manager in developing and implementing effective marketing strategies to increase traffic
• Achieved top leaser award and maintained a high tour to leased closing ratio
• Accurately prepared all lease-related paperwork, from the application process through move out

• Supported the interviewing process by pre-screening candidates and preparing for group interviews
• Ensured that all new hire paperwork is complete within the company, state, and federal guidelines
• Advised Managers on complex HR issues, employee relations & performance management
• Assisted employees with any of their questions regarding benefits, time off requests, and other issues.

• Assisted manager in developing and implementing effective marketing strategies to increase property traffic and internet leads
• Provided administrative support to the community manager
• Accurately prepared all lease-related paperwork, from the application process through move out
• Trained in Fair Housing and HUD regulations

• Met or exceeded daily, monthly, and annual Key Performance Indicators by analyzing key business metrics, developing action plans, and managing the performance of sales associates
• Achieved the highest Learning and Development assessment score audit in the region
• Modeled and taught others to create a positive and impactful customer service experience.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
• Managed aesthetically pleasing displays to showcase company products and increase sales.