Grissel Espinal
New York,NY
Summary
Skilled professional with extensive experience in retail services, stock, back of the house, inventory, and merchandising: effective leader and skilled communicator with the ability to adapt quickly to challenges and an effective team player. Personally able to recruit, build, and train highly effective teams to impact operational excellence and customer experience. Fast learner creating an amazing customer experience team selling floor management supporting operations building relationships to help impact chosen profession
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Manager
Barneys New York
09.2016 - 06.2017
- Responsible for all orders, both domestically and internationally
- Daily communication with warehouse, accounts, and sales representatives
- Work with Manager, Buyers, Merchandising Assistants, Item Setup Associates, and Sample Assistants to ensure timely and accurate publication of products (item copy and image accuracy, classification, and publication dates)
- Serve as a liaison to all vendors; maintain vendor information and communication, including proactively following up on attributes and missing images.
Floor Lead
Alo Yoga
09.2022 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
- Managed efficient cash register operations.
- Developed and implemented strategies to improve customer service and increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Implementing visual merchandising standards throughout the store's floor space to create an appealing shopping environment that attracted more foot traffic.
Key Holder
Alo Yoga
11.2021 - Current
- Support store re-opening by streamlining BOH standards and reorganizing merchandise so that stock room space was maximized
- Responsible for receiving shipments and delegating processing timelines to highly trained BOH associates
- Oversees all returns to vendor products, damages, and products that may be needed in other store locations throughout the country
- Makes sure that store displays and tables are ready for business hours by replenishing products quickly and efficiently
- Performs floor moves to support sell-down strategies and makes sure that new product is consistently represented
- Support store openings across the country and share best practices around stockroom organization and processing.
Sales and Support Generalist-BOH
Victoria's Secret & PINK
03.2019 - 04.2020
- Created partnerships with managers to assist in training and developing new hires
- Expert with standards and stock room organization
- Assisted in developing training to help and assist new hires learn standards and meet processing deadlines
- Supported customer experience by making sure products in the stockroom were also on the sales floor by performing daily store out-stock.
- Participated in inventory to consistently meet shrink quota.
Sales and Support Generalist-BOH
05.2018 - 02.2019
- Made sure product is always ready and available for customers
- Co-created floor set maps to capitalize on floor real estate and studying wins/opportunities of new collections and launches
- Ensured that top selling merchandise is always represented/replenished on the sales floor
- Created and maintained organization of BOH standards and safety guidelines
- Organized shipment and processed merchandise through standard protocols.
Education
GED -
International High School At Union Square
New York, NY01.2014
Skills
- Company Inventory Oversight
- Daily Operations Management
- Inventory Management Software
- Skilled in [Software]
- Inventory Management
- Mentoring and training
- Customer Service
- Team Collaboration
- Internal loss prevention
- Receiving Processes
Languages
Spanish
Native or Bilingual
Timeline
Floor Lead
Alo Yoga
09.2022 - Current
Key Holder
Alo Yoga
11.2021 - Current
Sales and Support Generalist-BOH
Victoria's Secret & PINK
03.2019 - 04.2020
Sales and Support Generalist-BOH
05.2018 - 02.2019
Shipping and Receiving Manager
Barneys New York
09.2016 - 06.2017
GED -
International High School At Union Square
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