Grissette Martinez
Weehawken,NJ
Summary
Accomplished Customer Account Manager with 9 years of logistics experience and strong organizational skills. Dedicated to improving client relationships, enhancing operational efficiency, and leveraging a project management background to achieve company goals.
Overview
9
9
years of professional experience
Work History
Back Office Lead Account Manager
Bergen Logistics
North Bergen, NJ
09.2017 - 01.2025
- Managed allocating orders, reviewing purchases for accuracy in pricing, styles, and shipping terms.
- Processed orders via EDI, addressed discrepancies, and coordinated with sales to ensure timely and accurate order fulfillment.
- Monitored and tracked shipments, worked with warehouse and importing teams to ensure on-time delivery, and flagged potential delays.
- Handled return authorizations and chargebacks, worked with finance to resolve issues and maintain accurate records.
- Ran and analyzed daily reports (e.g., Credit Hold, ASN, Order Analysis) to identify and address order or shipping issues proactively.
- Ensured customer satisfaction by managing order changes, cancellations, and maintaining communication on return statuses and shipping windows.
- Managed account escalations and implements problem solving skills to resolve conflict.
Back Office Assistant
Bergen Logistics
North Bergen, NJ
11.2015 - 09.2017
- Assisted with end-to-end order processing, including creating style masters, verifying purchase orders, and ensuring pricing accuracy.
- Assisted account managers in completing daily tasks including return authorizations, entering orders.
- Collaborated with logistics and warehouse teams to ensure timely order fulfillment. Ran daily reports (Credit Hold, ASN, Order Analysis) to monitor order status and proactively identify potential issues.
- Set up and maintained new customer accounts, including seasonal product uploads and updates.
- Processed, approved, and managed order entries while ensuring accuracy and compliance.
- Prepared and oversaw international shipping documentation to meet regulatory requirements.
- Performed daily open order checks to track pending shipments and resolve discrepancies.
Education
High School - undefined
Weehawken High School
Weehawken, New Jersey01.1991
Skills
Order management
Logistics Coordination
Customer Service
Data Analysis
Attention to Detail
Problem Solving
Efficient in Microsoft Office
Finance Support
Timeline
Back Office Lead Account Manager
Bergen Logistics
09.2017 - 01.2025
Back Office Assistant
Bergen Logistics
11.2015 - 09.2017
High School - undefined
Weehawken High School