Nicole Hiller
Morrisville,PA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of post-secondary education
26
26
years of professional experience
Work History
Account Manager/Office Lead
GXO
Bristol, USA
2006.08 - 2025.05
- Managed client accounts and maintained strong customer relationships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Addressed and resolved client issues and complaints promptly, enhancing client satisfaction and loyalty.
- De-escalated customer interactions by providing alternative solutions to issues.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Coordinated import and export logistics for chemicals and pharmaceuticals, ensuring compliance and timely delivery for international clients.
- Manage import & export material orders for large International companies (Sun Chemical, Kemira, Rhodia).
- Facilitated training sessions for team members on best practices in account management.
- Compiled and analyzed monthly financial statements for each account, providing insights for strategic decision-making.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Researched MSDS information for hazardous materials and reported them to OSHA, the township, the state and National Terrorism watchlist
CSR/TSR Supervisor
ICT Medical Marketing
Langborne, USA
1999.02 - 2006.07
- Developed strong communication skills by collaborating with clients and team members.
- Trained new employees and followed all supervisor requirements.
- Monitored and examined employees phone calls with clients looking for improvements or faults.
- Assisted in training new representatives on company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Supervised marketing campaigns for medical products and services, ensuring alignment with company goals.
- Supervised marketing campaigns for medical products and services.
Catalog Date Management (temporary position)
SDI
Bristol, USA
2006.01 - 2006.05
- Assisted with managing catalog data for printed and electronic versions using Microsoft Publisher, ensuring accuracy and consistency.
- Learned valuable skills of organization and time management/dead lines.
- Worked directly with New York's Board of Education.
- Collaborated with team members to align efforts and successfully meet project objectives.
- Worked directly with the New York's Board of Education.
Education
Bachelor of Science - Graphic Design
The Art Institute of Philadelphia
Philadelphia, PA 2001.10 - 2005.05
Pennsbury High School
Fairless Hills, PABusiness Cert. - Graphic And Digital Design
Bucks County Technical High School
Fairless Hills, PA 1998.09 - 2001.06
Skills
- Client management, relations & servicing
- Account management, servicing & creation
- Order management, processing
- Import/export management
- Compliance requirements
- Financial reporting
- Data analytics
- Project management
- Revenue generation
- Lead development
- Contract negotiation
- Team leadership
- Team training
- Employee mentoring
- Training design
- Workflow prioritization
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Goal setting
- Regional accounts
- National accounts
- Paperwork coordination
- [Type] product expertise
- Paperwork coordination
- Order management
Timeline
Account Manager/Office Lead
GXO
2006.08 - 2025.05
Catalog Date Management (temporary position)
SDI
2006.01 - 2006.05
Bachelor of Science - Graphic Design
The Art Institute of Philadelphia
2001.10 - 2005.05
CSR/TSR Supervisor
ICT Medical Marketing
1999.02 - 2006.07
Business Cert. - Graphic And Digital Design
Bucks County Technical High School
1998.09 - 2001.06
Pennsbury High School