Gryphon Dales
Fresno,CA
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller III
Westamerica Bank
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Jewelry Sales Consultant
Zales The Diamond Store
06.2022 - 05.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Informed customers of current store promotions to encourage additional sales purchases.
Bench Jeweler
Kennington Jewelers
02.2020 - 05.2022
- Cut, trimmed, shaped and smoothed jewelry and metals pieces, using abrasives, grinding stones and power and hand tools.
- Stocked merchandise and set up promotional displays.
- Performed final buffing with polishing wheels.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
Education
High School Diploma -
Bullard High School
Fresno, CA06.2016
High School Diploma -
Center For Advanced Research And Technology
Clovis, CA06.2016
Skills
- Cash handling expertise
- Consultative Sales Approach
- Credit Applications
- Data Entry Efficiency
- Product Knowledge
- Sales and Cross-Selling
- Strategic Selling
- Transaction processing accuracy
- Customer relationship development
- Inventory oversight
- Organizational strengths
- Interactive communication skills
Certification
- Applied Jewelry Professional, Gemological Institute of America - Dec 27, 2018
Professional References:
Michael Daleo - (559) 908-7093 Clawson Honda (Sales)
Mark Plattner - (559) 681-2831 AuxiliaryIT FSU (Internship)
Cooper Douglas - (559) 250-8845 Farming D (Field Work)
Timeline
Bank Teller III
Westamerica Bank
06.2023 - Current
Jewelry Sales Consultant
Zales The Diamond Store
06.2022 - 05.2023
Bench Jeweler
Kennington Jewelers
02.2020 - 05.2022
High School Diploma -
Bullard High School
High School Diploma -
Center For Advanced Research And Technology
- Applied Jewelry Professional, Gemological Institute of America - Dec 27, 2018
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