Tamia Wheaton
Houma,LA
Summary
Accomplished in enhancing customer satisfaction and loyalty, demonstrated at South Louisiana Bank through exceptional service and precise financial management. Expert in money handling and problem-solving, I boosted referral rates and minimized transaction discrepancies. My proactive approach in staff development and client relations significantly contributed to business growth, showcasing my multitasking and empathetic capabilities.
Overview
11
11
years of professional experience
Work History
Bank Teller III
South Louisiana Bank
10.2022 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Retail Banker
Woodforest Bank
03.2017 - 10.2021
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Boosted referral rates by actively promoting bank products during routine interactions with customers.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
Assistant Manager
Carters
01.2014 - 03.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
H. L. Bourgeois High School
Gray, La05-2014
Skills
- Patience and empathy
- Listening and comprehension
- Problem-solving
- Time management
- Money handling
- Multitasking and organization
Timeline
Bank Teller III
South Louisiana Bank
10.2022 - Current
Retail Banker
Woodforest Bank
03.2017 - 10.2021
Assistant Manager
Carters
01.2014 - 03.2018
High School Diploma -
H. L. Bourgeois High School
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