Summary
Work History
Education
Skills
Timeline
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G Tommie Captain

SACRAMENTO,CA

Summary

Dynamic Administrative Support Analyst with a proven track record at Sacramento State University, enhancing personnel satisfaction through effective incident management and customer service. Skilled in support ticketing systems and data collection, I excel in training teams and streamlining processes, ensuring efficient operations and a collaborative work environment.

Work History

Administrative Support Analyst Asistant

Sacramento State University
  • Improved College personnel satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support coordinators, contributing to the overall growth and success of the team.
  • Coordinated user accounts and managed monthly and annually account usage.

Administrative Support Coordinator

Sacramento State University
  • Improved College personnel satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support coordinators, contributing to the overall growth and success of the team.
  • Coordinated user accounts and managed monthly and annually account usage.

Education

Master Of Arts - Social And Cultural History

University of California, Berkeley
Berkeley, CA
06.1995

Skills

  • Support ticketing systems
  • Application support
  • Incident management
  • ITIL processes
  • Customer service
  • Data collection
  • Recordkeeping skills
  • Data entry
  • Attention to detail
  • Organizational skills
  • Active listening
  • Error detection
  • Customer needs assessment
  • Interpersonal skills
  • Highly professional

Timeline

Master Of Arts - Social And Cultural History

University of California, Berkeley

Administrative Support Analyst Asistant

Sacramento State University

Administrative Support Coordinator

Sacramento State University
G Tommie Captain