Summary
Overview
Work History
Education
Skills
exercise
Timeline
Generic

Guadalupe Acosta

Fresno,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Atomy Corporation
Fresno, CA
10.2019 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Fresno City College
1101 E University Ave, Fresno State
06.2007

Skills

  • Understanding Customer Needs
  • Needs Assessment
  • Responding to Difficult Customers
  • Making Announcements
  • Selling Skills
  • Issue and Complaint Resolution
  • Call Documentation
  • Membership Inquiries and Renewals
  • Online Systems
  • Patient and Empathetic
  • Documentation

exercise

  • I like to walk and run or even to go to the gym two times a week.

Timeline

Customer Service Agent

Atomy Corporation
10.2019 - Current

High School Diploma -

Fresno City College

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Guadalupe Acosta