Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GUADALUPE A AGUILERA

Lynnwood,Wa

Summary

Knowledgeable veterinary assistant with solid foundation in animal care and clinical assistance. Supported veterinary procedures and maintained high standards of patient care. Demonstrated expertise in animal handling and medical record-keeping. looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Overview

6
6
years of professional experience

Work History

Veterinary Assistant

Banfield Pet
08.2023 - Current


  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Improved client relations through effective communication and education on pet health needs.
  • Educated clients on post-surgical care and nutrition.
  • Restrained animals for examination and treatment.
  • Prepared animals for surgical procedures.
  • Assisted veterinarians with euthanasia of animals.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.

Client Service Coordinator

Banfield Pet
10.2021 - 08.2023
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Managed incoming calls, providing prompt and accurate information to clients about services.

Assistant Manager

Papa Murphy's
06.2020 - 08.2021
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems
  • Coordinated employee schedules to provide adequate staff coverage
  • Supported senior managers with day-to-day operational requirements

Birthday Party Host

Chuck E Cheese
11.2018 - 05.2019
  • Achieved presentation goals by setting up attractive displays and seating arrangements
  • Maintained clean, safe, and presentable party rooms with diligent attention to spills, trash, and used dishes
  • Prevented errors by reviewing plans in advance and settling balances smoothly
  • Oversaw 4 parties per day on average with as many as 15-25 guests

Education

High School -

Scriber Lake High S
Edmonds, Wa

Skills

  • Leadership
  • Promotional planning
  • Money handling
  • Employee scheduling
  • Customer service and satisfaction
  • Team motivation
  • Client communication
  • Patient restraint
  • Cleaning and sanitizing
  • Animal safety
  • Sample collection
  • Animal behavior
  • Pre-anesthetic preparation
  • Anesthesia monitoring
  • Proper animal restraint

Languages

Spanish
Native or Bilingual

Timeline

Veterinary Assistant

Banfield Pet
08.2023 - Current

Client Service Coordinator

Banfield Pet
10.2021 - 08.2023

Assistant Manager

Papa Murphy's
06.2020 - 08.2021

Birthday Party Host

Chuck E Cheese
11.2018 - 05.2019

High School -

Scriber Lake High S

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GUADALUPE A AGUILERA