Guadalupe Bazan
San Antonio
Summary
Retail management professional with 15 years of experience in driving sales and improving customer satisfaction. Proven track record in developing high-performing teams and ensuring inventory accuracy. Committed to leveraging expertise to achieve sales growth and operational excellence.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Team Leader
TTTX
San Antonio
09.2021 - Current
- Trained and mentored team members on stamping press operation and safety procedures.
- Supervised production staff in stamping area to optimize workflow and reduce bottlenecks.
- Monitored production schedules and resolved operational issues to sustain continuous workflow.
- Ensured compliance with safety protocols and quality standards throughout processes.
- Maintained equipment and tools to ensure reliability and support timely production targets.
Manager
High End Promotional Furniture
08.2014 - 01.2015
- Hired and developed a high-performing team of sales associates to achieve business goals.
- Adjusted staffing levels based on operational needs to enhance team effectiveness.
- Appraised employees for promotion eligibility through performance assessments and coaching.
- Facilitated training sessions for store operations associates to improve sales floor readiness.
- Trained store associates on systems, including point of sale and customer accounts.
- Ensured sales associates remained knowledgeable about new products and effective sales techniques.
- Supported new hires in achieving sales floor readiness for exceptional customer service.
- Maintained organized store environment, adhering to visual merchandising standards.
Floater
TTTX
01.2014 - 01.2015
- Loaded blank metal sheets into stamping press, contributing to streamlined production process.
- Inspected parts post-machine to verify quality and compliance with standards.
- Conducted quality checks on 100 pieces, identifying defects to maintain product integrity.
- Ensured offloaders operated smoothly without delays.
- Managed material availability to support a seamless transition between jobs.
- Monitored scrap build-up to ensure clean work environment and compliance with safety standards.
Manager
Mattress Mart
01.2012 - 01.2013
- Managed opening and closing operations to ensure smooth daily functions.
- Finalized weekly payroll, ensuring accurate compensation and compliance through thorough time sheet audits.
- Balanced cash drawers to maintain accurate financial records.
- Controlled inventory levels, ensuring optimal stock availability and efficient management.
- Made final decisions on stock control, reducing discrepancies and maintaining inventory integrity.
- Scheduled deliveries and conducted product assembly training for staff efficiency.
- Sold mattresses and furniture while educating customers on products and purchasing options.
- Restocked merchandise and organized product placement to enhance store appeal.
Sales Associate
Mattress Firm
01.2010 - 01.2012
- Oversaw merchandising operations to enhance product presentation and improve customer experience across store.
- Implemented merchandise recovery and re-ticketing procedures to maintain inventory accuracy.
- Conducted inventory control and reconciliation to ensure optimal stock levels.
- Managed receiving processes to increase efficiency in product intake.
- Executed promotional setups to effectively drive sales and engage customers.
- Performed storewide price adjustments to align pricing with market trends.
Sales Associate
Furniture Options
01.2008 - 01.2010
- Demonstrated product features to educate customers and facilitate informed buying decisions.
- Provided personalized product recommendations to enhance customer purchasing experience.
- Handled cash and electronic payments, ensuring accurate financial transactions.
- Coordinated delivery and installation schedules for merchandise.
Sales Associate
Rooms to Go
01.2005 - 01.2006
- Delivered exceptional customer experiences, fostering confidence in recommending Rooms To Go.
- Met all customer needs during store visits, ensuring successful solutions and satisfaction.
- Cultivated customer relationships to identify and address specific needs, enhancing overall shopping experience.
- Facilitated onboarding processes to equip customers for long-term satisfaction and success.
Store Manager
Radio Shack
01.2003 - 01.2005
- Motivated and managed team to increase sales and improve operational efficiency through targeted strategies.
- Analyzed sales figures to forecast volumes and maximize profits.
- Conducted appraisals and performance reviews, fostering employee development and enhancing overall team capability.
- Implemented structured training programs to enhance team skills.
- Addressed customer concerns with effective solutions, maintaining service quality.
- Ensured stock control levels adhered to organizational standards.
- Executed corrective actions in hiring processes, enhancing team dynamics and ensuring better alignment with organizational goals.
- Maintained health and safety standards, ensuring a safe working environment.
Store Manager
Blockbuster Video
01.1998 - 01.2002
- Executed inventory management by organizing stock levels and ensuring timely restocking to meet customer demand.
- Analyzed cash audit reports to identify discrepancies and ensure financial accuracy.
- Developed weekly work schedules, monitoring labor hours to optimize staffing efficiency.
- Created net revenue and summary reports to track financial performance.
- Implemented monthly promotions to drive sales and enhance customer engagement.
- Maintained customer accounts to ensure accurate records and service continuity.
- Submitted bank deposits promptly to maintain financial operations.
Education
University of Texas @ Brownsville
BrownsvilleSkills
- OSHA compliance
- Production scheduling
- Equipment maintenance
- Team management
- Microsoft Windows and Office Suite
- Word processing and spreadsheet management
- Presentation design and publishing
- Email communication and scheduling
Programming And Software
- Microsoft Windows, XP, Vista
- Microsoft Office Word, Excel, PowerPoint, Publisher, Outlook
Languages
English
Professional
Spanish
Professional
Timeline
Team Leader
TTTX
09.2021 - Current
Manager
High End Promotional Furniture
08.2014 - 01.2015
Floater
TTTX
01.2014 - 01.2015
Manager
Mattress Mart
01.2012 - 01.2013
Sales Associate
Mattress Firm
01.2010 - 01.2012
Sales Associate
Furniture Options
01.2008 - 01.2010
Sales Associate
Rooms to Go
01.2005 - 01.2006
Store Manager
Radio Shack
01.2003 - 01.2005
Store Manager
Blockbuster Video
01.1998 - 01.2002
University of Texas @ Brownsville