Guadalupe Borrego
San Elizario
Overview
2026
2026
years of professional experience
Work History
Store Clerk
Shirftsmart
07.2025 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Trained new staff on store policies, procedures, and customer service standards.
- Organized merchandise displays to optimize sales floor layout and attract customer interest.
- Implemented effective inventory management strategies to minimize waste.
Bilingual Customer Service Representative
Spectrum
06.2023 - 07.2025
- Answer approximately 200 incoming calls daily utilizing a courteous And professional manner to collect information and identify customers needs.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Apply problem solving skills to resolve customers inquiries and disputes, and escalate using appropriate channels when necessary.
- Excellent customer service skills 9+ years experience.
- Experience using multi line phone systems.
- Proficient in excel, office, word systems.
- Maintained consistent typing speed of 40 wpm.
- Self starter and great when working independently on task.
- Great problem solving skills.
Advisor II Customer service- Bilingual
Concentrix
01.2022 - 07.2023
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customers needs.
- Apply problem solving skills to resolve customers inquiries and disputes, and escalate using appropriate channels when necessary.
- Live chat support.
- Excellent customer service skills 7+ years experience.
- Experience using multi line phone systems.
- Proficient in excel and office systems.
- Self starter and great when working independently on task.
- Great problem solving skills.
Customer Service Representative
Amazon.com
08.2022 - 11.2022
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customers needs.
- Apply problem solving skills to resolve customers inquiries and disputes, and escalate using appropriate channels when necessary.
Call Center Customer Service Representative
Alorica
10.2019 - 06.2022
- Managed key project deliverables for Bank of America.
- Handled around 200 calls each day with professionalism to gather information and assess customer needs.
- Apply problem solving skills to resolve customers inquiries and disputes, and escalate using appropriate channels when necessary.
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the Covid-19 outbreak to ensure both employee safety and customer satisfaction.
Front Office Receptionist
E.P. Premier
2016 - 10.2019
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Scheduled appointments and verified insurance coverage for patients.
- Assisted in medical billing processes and payment processing.
- Supported claims processing to ensure timely reimbursements.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Identified visitors' needs to offer solutions and information.
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Server
Andale Mexican Restaurant
03.2016 - 10.2019
- Delivered meals to 50-100 patrons per shift in a family-owned dining establishment.
- Memorized extensive menu items and rotating specials to provide tailored recommendations to guests.
- Swiftly and successfully resolved conflict in resulting to customer satisfaction 100% of the time.
- Replenished fresh ingredients to support efficient bar operations.
- Cultivated customer loyalty through warm greetings and relationship building.
Server/bartender
Speaking Rock Entertainment Center
12.2014 - 02.2016
- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to 100/200+ patrons/night.
- Studied and memorized over 75 popular and obscure cocktail recipes, dozen of local beers and wines in order to give quality recommendations to guest.
- Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflicts.
Cashier/Customer Service
Walmart
01.2012 - 12.2014
- Meticulously handles POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Actively stayed informed about lates sales offerings and loyalty programs.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
Education
San Elizario high school -
San Elizario high school
San Elizario, TXSkills
- Insurance claim processing & follow up
- HIPPA Compliance & regulatory accuracy
- Data Entry Accuracy & Documentation Quality
- Conflict Management
- Multi-line Phone Systems
- Working in a contact center environment/WFH
- Microsoft Word
- Live chat
- Host/Hostess
- Restaurant Management
Languages
Spanish
Full Professional
Timeline
Store Clerk
Shirftsmart
07.2025 - Current
Bilingual Customer Service Representative
Spectrum
06.2023 - 07.2025
Customer Service Representative
Amazon.com
08.2022 - 11.2022
Advisor II Customer service- Bilingual
Concentrix
01.2022 - 07.2023
Call Center Customer Service Representative
Alorica
10.2019 - 06.2022
Server
Andale Mexican Restaurant
03.2016 - 10.2019
Server/bartender
Speaking Rock Entertainment Center
12.2014 - 02.2016
Cashier/Customer Service
Walmart
01.2012 - 12.2014
San Elizario high school -
San Elizario high school
Front Office Receptionist
E.P. Premier
2016 - 10.2019