GUADALUPE CAMPOS
California
Summary
Experienced Medical Assistant and Office Manager with over 5 years in outpatient and laboratory environments. Streamlined workflows, coordinated patient intake, managed EMR documentation, and supervised staff to enhance operational efficiency. Bilingual in English and Spanish, committed to delivering high-quality patient care.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Office Manager / Assistant Manager / Medical Assistant
Neo Analytics Laboratory
01.2020 - Current
- Facilitated patient check-in, appointment scheduling, data entry, specimen collection, laboratory accessioning, and EMR charting to ensure efficient patient flow.
- Coordinated patient communication, maintained records, managed billing, and supported laboratory processing and administrative duties to enhance service delivery.
- Supported daily office and clinical duties to keep workflow moving and patient care professional.
- Processed laboratory samples efficiently under high pressure. during urgent situations.
- Collected specimens accurately with close attention to patient comfort.
- Managed office operations for analytics laboratory, streamlining administrative workflows and providing essential support to staff.
- Assisted staff with daily tasks, office procedures, and consistent workflow.
- Coordinated meetings, scheduling, and calendar coverage across laboratory and front office teams.
- Maintained vendor communication for supplies, equipment service, and facility
needs. - Organized records, files, and confidential laboratory documents for accurate retrieval.
- Supported billing, invoice tracking, and purchase order processing for laboratory administration.
- Oversaw reception duties and handled client inquiries with professional communication.
- Trained office staff on procedures, forms, and daily administrative standards.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Handled front desk operations including greeting visitors, answering questions,
and directing them to appropriate personnel. - Tracked payments due from clients and contacted clients with overdue balances.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Supervised staff members, organizing schedules, and delegated tasks.
Merchandise Associate
Marshalls
01.2020 - 01.2021
- Assisted customers in locating products and provided essential store information.
- Greeted customers and offered guidance throughout their visit to ensure satisfaction.
- Organized merchandise and maintained a tidy sales floor to enhance shopping experience.
Cashier / Team Leader
Pacific Park
01.2020 - 01.2020
- Supervised cashier team operations across Pacific Park guest service areas.
- Trained cashiers on register procedures, ticket sales, and payment handling.
- Processed customer transactions efficiently, ensuring seamless team operations in a fast-paced environment.
- Monitored cash drawers for accuracy, shortages, and secure end-of-shift counts.
Cashier
Classic Parking
01.2017 - 01.2018
- Processed customer payments while delivering friendly service to enhance customer satisfaction.
- Processed parking payments at Classic Parking cashier stations.
- Issued receipts and validated parking tickets for customers.
- Counted cash accurately during shift changes and balanced register drawers during shift changes.
- Responded to customer inquiries regarding parking rates and rules to ensure clarity and compliance.
Education
Associate Degree - Medical Clinical Assistant
Reagan Career Institute
Business Administration Coursework
Pasadena City College
High School Diploma - undefined
Bishop Conaty Our Lady of Loretto High School
Certified Medical Assistant (CMA)
Skills
- Medical assistant
- Specimen collection
- Patient intake
- Medical billing
- Appointment scheduling
- Data entry
- Office management
- Office administration
- Inventory management
- Client relations
- Staff supervision
- Customer service
- Client communication
- Problem solving
- Critical thinking
Certification
Certified Medical Assistant (CMA)
Personal Information
Title: OFFICE MANAGER | MEDICAL ASSISTANT
Languages
Spanish
Timeline
Office Manager / Assistant Manager / Medical Assistant
Neo Analytics Laboratory
01.2020 - Current
Merchandise Associate
Marshalls
01.2020 - 01.2021
Cashier / Team Leader
Pacific Park
01.2020 - 01.2020
Cashier
Classic Parking
01.2017 - 01.2018
Certified Medical Assistant (CMA)
High School Diploma - undefined
Bishop Conaty Our Lady of Loretto High School
Business Administration Coursework
Pasadena City College
Associate Degree - Medical Clinical Assistant
Reagan Career Institute