Guadalupe Cebrero
Dana,IN
Summary
Detail-oriented professional experienced in shipping operations and workforce management. Skilled in effective communication and time management, consistently addressing client inquiries to enhance customer satisfaction. Committed to improving processes for optimal shipping performance.
Overview
5
5
years of professional experience
Work History
Shipping Supervisor
United States Marine Corps
Kaneohe, HI
08.2022 - 10.2025
- Oversaw daily shipping operations, ensuring timely processing and dispatch of military supplies.
- Managed inventory levels, ensuring accurate tracking and accountability of shipments.
- Trained and mentored junior staff on shipping protocols and safety procedures.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
Event Specialist
Town of Cicero
Cicero, IL
06.2021 - 10.2021
- Assisted in creating promotional materials to enhance event visibility.
- Supported on-site operations by managing registration and attendee inquiries.
- Engaged with clients to understand their needs and deliver tailored event solutions.
- Collaborated with team members to streamline communication and workflow processes.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Barista
Dunkin' Donuts
Berwyn, IL
10.2020 - 05.2021
- Maintained cleanliness and organization of workspace, contributing to a positive customer experience.
- Trained new baristas on beverage preparation and customer service standards.
- Engaged with customers, taking orders accurately and efficiently to enhance service speed.
- Operated cash register, processing transactions with precision and ensuring cash handling accuracy.
- Assisted in developing training materials for enhanced onboarding processes.
Education
Certificate - Pharmacy Technician
Rasmussen University
Bloomington, MN11-2024
Skills
- Inventory control
- Order fulfillment processes
- Records maintenance
- Computer skills
- Time management
- Attention to detail
- Workforce management
- Forklift operation
- Hazardous materials logistics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping Supervisor
United States Marine Corps
08.2022 - 10.2025
Event Specialist
Town of Cicero
06.2021 - 10.2021
Barista
Dunkin' Donuts
10.2020 - 05.2021
Certificate - Pharmacy Technician
Rasmussen University