Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Corona

DESOTO

Summary

Dynamic insurance sales agent with proven expertise at PMA Companies, excelling in client needs assessment and policy recommendations. Bilingual and a rapid learner, I effectively lead teams and enhance customer satisfaction through exceptional service and hands-on skills in property maintenance. Committed to continuous improvement and delivering high-quality results.

Overview

1
1
year of professional experience

Work History

Insurance Sales Agent

PMA Companies
08.2025 - Current
  • Assisted clients in identifying insurance needs and recommending appropriate coverage options.
  • Educated customers on policy features, benefits, and exclusions to ensure informed decision-making.
  • Processed applications and maintained accurate records using industry-standard software systems.
  • Developed knowledge of underwriting guidelines to support accurate policy recommendations.
  • Provided administrative support by scheduling appointments and following up on client inquiries.
  • Engaged in continuous learning about product offerings to enhance customer service skills.
  • Collaborated with team members to streamline communication and improve customer experience.

Lead Restoration Technician

Paul Davis
05.2025 - 07.2025

  • Operated equipment for water extraction and drying processes in residential and commercial properties.
  • Conducted thorough assessments to determine damage and restoration needs for affected areas.
  • Collaborated with team members to implement safety protocols during restoration projects.
  • Maintained cleanliness and organization of job sites to ensure efficient workflow and safety compliance.
  • Documented project progress through detailed reports and photographs for insurance claims processing.
  • Provided exceptional customer service by communicating effectively with clients throughout restoration process.
  • Trained new technicians on proper use of tools, equipment, and safety procedures in the field.
  • Assisted in inventory management by tracking supplies and equipment needed for restoration jobs.
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.

Senior Mitigation Technician

Roto Rooter Plumbing
06.2024 - 05.2025
  • Assisted clients in identifying insurance needs and recommending appropriate coverage options.
  • Educated customers on policy features, benefits, and exclusions to ensure informed decision-making.
  • Processed applications and maintained accurate records using industry-standard software systems.
  • Developed knowledge of underwriting guidelines to support accurate policy recommendations.
  • Provided administrative support by scheduling appointments and following up on client inquiries.
  • Engaged in continuous learning about product offerings to enhance customer service skills.
  • Collaborated with team members to streamline communication and improve customer experience.

Education

Crowley Highschool
Crowley, TX
05.2016

Skills

    Bilingual proficiency

    Crew leadership

    Rapid learner

    Hands-on skills

    Property maintenance experience

    Labor-intensive tasks

Languages

Spanish
Native or Bilingual

Timeline

Insurance Sales Agent

PMA Companies
08.2025 - Current

Lead Restoration Technician

Paul Davis
05.2025 - 07.2025

Senior Mitigation Technician

Roto Rooter Plumbing
06.2024 - 05.2025

Crowley Highschool

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