Guadalupe Crisantos Prado
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience at JW Marriott LA Live/The Ritz Carlton LA Live, excelling in high-volume environments. Expert in guest relations and bilingual communication (Spanish/English), I significantly increased sales through exceptional service and sales techniques. Demonstrated strong teamwork and stress tolerance, consistently enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Lounge Server/Bartender/Event Server
JW Marriott LA Live/ The Ritz Carlton LA Live
06.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Adapted to diverse event types, customizing service approach for award events, corporate functions, and social gatherings.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Worked with management and event coordinator to coordinates events set up, breakdown and schedule.
Bartender
ELEVATE Lounge
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Master or Ceremonies/ Master of Crafts
JW Marriott LA Live/ The Ritz Carlton LA Live
04.2023 - 04.2024
- Tailored introductions to suit each speaker''s background and expertise, setting the stage for their talks.
- Garnered positive feedback from attendees through skillful moderation of panel discussions and Q&A sessions.
- Ensured smooth transitions between event segments through effective coordination with speakers and entertainers.
- Elevated audience engagement by incorporating humor and relevant anecdotes into event proceedings.
- Kept events on schedule by monitoring time constraints and making adjustments as needed to maintain program flow.
Hostess/Server/ Bartender
LAX Marriott
07.2010 - 06.2014
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CA06.2028
GED -
South Bay Adult School
Redondo Beach, CA10.2010
Skills
- Strong multitasking
- Food safety, liquor, beer, and wine knowledge
- Spanish and English fluency
- Stress tolerance
- Strong teamwork
- Reliability and punctuality
- Event setup
- Strong work ethic
- Exceptional customer service
- Memory retention
- Sales techniques
Timeline
Bartender
ELEVATE Lounge
03.2024 - Current
Master or Ceremonies/ Master of Crafts
JW Marriott LA Live/ The Ritz Carlton LA Live
04.2023 - 04.2024
Lounge Server/Bartender/Event Server
JW Marriott LA Live/ The Ritz Carlton LA Live
06.2014 - Current
Hostess/Server/ Bartender
LAX Marriott
07.2010 - 06.2014
Associate of Arts - Business Administration
El Camino College
GED -
South Bay Adult School
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