Guadalupe Cruz
Indio,CA
Summary
Dynamic and bilingual professional with extensive experience in high-pressure environments, notably at Taproom 29. Proven ability to enhance guest satisfaction through exceptional communication and attention to detail. Skilled in staff training and POS system operation, consistently optimizing service delivery and fostering loyalty among patrons. Providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess/Restaurant Server
Taproom 29
08.2023 - Current
- Greeted and seated guests in a friendly and efficient manner.
- Managed reservation system to optimize seating arrangements.
- Coordinated with servers to ensure timely service delivery.
- Supported staff during peak hours to enhance workflow efficiency.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new staff members on company policies, procedures, and best practices, ensuring consistency across all shifts.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Handled cash transactions accurately while maintaining a balanced register at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Levy Restaurants
03.2018 - 03.2023
- Provided high-quality food and beverage service to professional tennis players during tournaments and events.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Food Runner/Busser
Bucatini
10.2020 - 10.2021
- Coordinated timely delivery of food orders to optimize table turnover and enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accuracy in order fulfillment and adherence to presentation standards.
- Assisted in maintaining cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
- Trained new team members on proper service protocols and efficient food runner techniques.
- Resolved customer inquiries promptly, ensuring a positive dining experience through attentive service.
- Streamlined communication between front-of-house and back-of-house teams to improve service efficiency.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CASkills
- Bilingual, English & Spanish
- Private event and Banquet services experience
- Food Safety and sanitation
- Communication skills
- Attention to detail
- Time management strategies
- Active learning
- Assertiveness
- Professional demeanor
- Multitasking capabilities
- High-pressure performance
- Staff training
- POS system operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess/Restaurant Server
Taproom 29
08.2023 - Current
Food Runner/Busser
Bucatini
10.2020 - 10.2021
Server
Levy Restaurants
03.2018 - 03.2023
High School Diploma -
Coachella Valley Adult School