Guadalupe Cruz
Kennewick,WA
Summary
Dynamic leader with a proven track record in small business operations and exceptional customer relations, developed through roles as Owner's Assistant at Janimar Purses and Manager's Assistant at The Lodge at Columbia Point. Expertise in staff management and crisis resolution has consistently enhanced team collaboration and client satisfaction.
Overview
12
12
years of professional experience
Work History
Owner's Assistant
Janimar Purses (small Business)
01.2021 - 10.2025
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service.
- Negotiated with business partners, vendors, and customers.
- Negotiated contracts with vendors and suppliers.
Manager's Assistant
The Lodge at Columbia Point
01.2018 - 10.2021
- Keep guest rooms and common areas clean to provide guests with the best experience during their stay at the hotel.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- The most important of all is work as a team, maintaining a healthy environment and good coexistence.
- Assisted in managing schedules and prioritizing tasks to optimize team efficiency.
- Coordinated daily operations to ensure seamless guest experiences and service quality.
Cashier
Mr. G
01.2017 - 02.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
Cashier
Kim’s Conoco
05.2013 - 01.2017
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Operated cash register and accurately processed payments, returns, and exchanges.
Education
GED -
Dixon
CA05.2011
Skills
- Efficient small business administration
- Strong verbal and written communication
- Crisis response management
- Collaborative teamwork
- Customer service expertise
- Quick learner
LANGUAGES
English and Spanish
Bilingual
Timeline
Owner's Assistant
Janimar Purses (small Business)
01.2021 - 10.2025
Manager's Assistant
The Lodge at Columbia Point
01.2018 - 10.2021
Cashier
Mr. G
01.2017 - 02.2018
Cashier
Kim’s Conoco
05.2013 - 01.2017
GED -
Dixon