Raegen Scoma
Kennewick,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
H&L Auto Glass, Kennewick Wa
03.2024 - 02.2025
- Scheduled appointments for customers
- Ordered parts for different vehicles
- Handled insurance claims through completion and customer satisfaction
Sales Associate, Cashier
The Home Depot, Kennewick Wa
04.2018 - 03.2024
- Customer Service: Assisted customers, resolved complaints, provided product information, ensured satisfaction.
- Sales: Upsold products, met sales targets, processed transactions (POS systems), handled cash.
- Operations: Stocked shelves, managed inventory, operated equipment (pallet jacks, forklifts, etc.), maintained store appearance.
- Teamwork: Collaborated with team, cross-trained in departments, supported store goals.
- Problem-Solving: Addressed issues, found solutions for customers.
Education
High School Diploma -
Southridge High School
Kennewick, Wa06.2017
Skills
- Customer Service and Relations
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Appointment scheduling
- Microsoft Office Suite
- Administrative support
Timeline
Customer Service Representative
H&L Auto Glass, Kennewick Wa
03.2024 - 02.2025
Sales Associate, Cashier
The Home Depot, Kennewick Wa
04.2018 - 03.2024
High School Diploma -
Southridge High School