Guadalupe De La Cruz
Houston
Summary
Detail-oriented individual with strong customer service skills and public safety awareness. Proven ability to document service requests and collaborate with team members to enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Student Dispatcher
St. Catherine University
Saint Paul
09.2024 - 08.2025
- Addressed questions, problems or requests for service or equipment.
- Documented services performed and dispatch details in system.
- Scheduled service vehicles to locations using radios or telephones.
- Identified locations and needs of callers to accurately send assistance.
- Tracked changes in computer system to keep records current and accurate.
- Utilized various software systems to facilitate movement, planning and scheduling.
Team Member
Chick-fil-A
Houston
04.2023 - 04.2024
- Provided customer service to ensure guest satisfaction.
- Performed closing duties such as setting up restocking items and cleaning the sales floor.
- Maintained the cleanliness and organization of the dining area.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash register transactions accurately and efficiently processed payments.
- Greeted customers upon entering the store with friendly demeanor.
Education
Bachelor of Science - Nursing (entry)
Texas Woman's University
Denton, TX05-2028
High School Diploma -
Spring Woods HS
Houston, TX05-2024
Some College (No Degree) - Sonography
St. Catherine University
Saint Paul, MNSkills
- Customer service
- Record keeping
- Verbal and written communication
- Incident reporting
- Call handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Student Dispatcher
St. Catherine University
09.2024 - 08.2025
Team Member
Chick-fil-A
04.2023 - 04.2024
Bachelor of Science - Nursing (entry)
Texas Woman's University
High School Diploma -
Spring Woods HS
Some College (No Degree) - Sonography
St. Catherine University
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