Guadalupe Flores
Katy,Texas
Summary
With more than 20 years serving as front desk point of contact for medical patients, I take great pride in helping people and ensuring smooth communication between patients and health care providers.
Overview
24
24
years of professional experience
Work History
Receptionist
Podiatric Medicine and Surgery Dr. Kennick Dennis
05.2025 - Current
- Schedule & confirm appointments
- Provide translation for Spanish speaking patients
- Review & verify medical benefits
- Receive/post payments on patients' accounts
- Assisted patients by escorting them in wheelchairs to their appointments
Front Office Supervisor
Southwest Asthma & Allergy Associates (SWAAA)
04.2003 - 06.2024
- Manage clinic front desk functions & staff
- Monitor quality of service to improve patient satisfaction
- Address patient complaints
- Ensure staff compliance with policies & standards
- Recruit & train new hires
Skills
- EClinicalWorks & AdvancedMD expertise
- Fluent in Spanish
- Appointment scheduling
- Benefits verification
- Proficient in using Microsoft Office
- Excellent organizational & communication abilities
- Patient registration
- Patient scheduling
Timeline
Receptionist
Podiatric Medicine and Surgery Dr. Kennick Dennis
05.2025 - Current
Front Office Supervisor
Southwest Asthma & Allergy Associates (SWAAA)
04.2003 - 06.2024