GUADALUPE GARCIA
Houston,TX
Summary
Communication focused professional with experience in education, customer service, and administration, in addition to expertise in clear communication, digital media technologies, and cross-team collaboration. Bilingual in English and Spanish; flexible, detail-oriented, and efficient in fast-paced situations.
Overview
10
10
years of professional experience
Work History
Collection specialist
Harris County Toll Road Authority
Houston, USA
02.2025 - Current
- Manage accounts receivable and ensure timely, compliant collections.
- Handled high-volume customer inquiries and negotiated payment plans to ensure customer satisfaction and compliance.
- Prepared legal documentation for court proceedings to facilitate timely collections and uphold legal standards.
- Prepared documentation and coordinated case details for administrative hearings.
Shift lead
Bedias - Addair Concepts
Houston, USA
06.2022 - 11.2024
- Supervised staff during shifts, assigned duties, and coordinated operations to ensure efficiency and service quality.
- Provided high-quality customer service, resolving issues to uphold brand standards and enhance customer satisfaction.
- Oversaw cash handling and end-of-day deposits, ensuring compliance with company policies to maintain financial integrity.
Computer Lab Teacher
Spring ISD - Bammel Elementary
Houston, USA
08.2021 - 06.2024
- Instructed elementary students in essential computer literacy skills, fostering confidence in keyboarding, software use, and online safety.
- Created engaging, age-appropriate lessons while cultivating an organized classroom that promoted active learning.
- Collaborated with students and staff to enhance learning experiences and ensure effective classroom management.
Certified Shift Leader
Chili's Bar and Grill - Brinker International
Houston, USA
07.2016 - 03.2022
- Supervised and trained employees, fostering productivity, upholding customer service standards, and ensuring safety compliance.
- Supported daily operations through consistent execution of opening, closing, and shift transition procedures.
- Managed cash handling procedures, ensuring accurate shift changes, closing counts, and secure bank deposits.
Education
Bachelor of Arts - Communications
University of Houston - Downtown
Houston, TX12-2026
Associate of Arts -
Lone Star College System
Spring, TX05.2020
Skills
Customer engagement
Data Analysis
Digital Media & Technology Tools
Documentation management
- Written and Verbal Communication
Bilingual: English & Spanish
Critical thinking
Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
Collection specialist
Harris County Toll Road Authority
02.2025 - Current
Shift lead
Bedias - Addair Concepts
06.2022 - 11.2024
Computer Lab Teacher
Spring ISD - Bammel Elementary
08.2021 - 06.2024
Certified Shift Leader
Chili's Bar and Grill - Brinker International
07.2016 - 03.2022
Bachelor of Arts - Communications
University of Houston - Downtown
Associate of Arts -
Lone Star College System