Guadalupe Gonzalez
Moreno Valley,CA
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
5
5
years of professional experience
Work History
Dental Insurance Coordinator & Biller
Children's Dental Camp
San Juan Capistrano, CA
02.2022 - Current
- Verified patient insurance coverage and eligibility for dental services.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims and payments.
Dental Receptionist
Carlos Rivas Dental Office
Moreno Valley, CA
04.2019 - 11.2022
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collected payments from patients in accordance with established policies and procedures.
Education
Valley View High School
Moreno Valley, CA07-2017
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Bilingual
- Payment Processing
- Billing Procedures
- Conflict Resolution Techniques
- Database Management
- Discrepancy Resolution
- Customer Account Management
Timeline
Dental Insurance Coordinator & Biller
Children's Dental Camp
02.2022 - Current
Dental Receptionist
Carlos Rivas Dental Office
04.2019 - 11.2022
Valley View High School
Some College (No Degree) -
Riverside City College
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