Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Granados

Rosebud,TX

Overview

8
8
years of professional experience

Work History

Patient Service Specialist 2

Baylor Scott & White
Temple, TX
12.2021 - Current
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Greeted patients and other visitors & performed patient related duties: check-in & check-out, scheduling referrals, insurance verification and answering and responding to phone & messaging inquiries
  • Managed patient records using electronic health record software-EPIC system.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Managing provider PTO/absence requests & updating department calenders.
  • Assisted in training and mentoring new hires.
  • Cross-training in other departments where there is a need.

Kitchen Assistant

Forest Glen Springs Camp
Rosebud, TX
06.2016 - 08.2021
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses
  • Maintained cleanliness and organization of kitchen stations and storage areas
  • Cross-trained in other kitchen positions to support team and meet customer needs
  • Trained new staff according to state/company policy
  • Greeted customers to build rapport and increase customer satisfaction
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Phlebotomist

Baylor Scott & White
Temple, TX
03.2020 - 05.2020
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Maintained a clean, safe, and organized work environment.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Labeled blood vials with critical information like time of collection, date and patient name

Education

Associate of Science Health Sciences, Medical Terminology, Anatomy & Physiology, Microbiology, Psychology -

Temple College
Temple, TX
05.2021

Phlebotomy Technician Training -

Temple College
Temple, TX
12.2019

High School Diploma -

Rosebud-Lott High School
Lott, TX
06.2016

Skills

  • Customer Service
  • MS Office
  • Epic System
  • Bilingual Spanish and English
  • Flexible/Adaptable
  • Multitasking and Organization

Timeline

Patient Service Specialist 2

Baylor Scott & White
12.2021 - Current

Phlebotomist

Baylor Scott & White
03.2020 - 05.2020

Kitchen Assistant

Forest Glen Springs Camp
06.2016 - 08.2021

Associate of Science Health Sciences, Medical Terminology, Anatomy & Physiology, Microbiology, Psychology -

Temple College

Phlebotomy Technician Training -

Temple College

High School Diploma -

Rosebud-Lott High School
Guadalupe Granados