Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Greeted patients and other visitors & performed patient related duties: check-in & check-out, scheduling referrals, insurance verification and answering and responding to phone & messaging inquiries
Managed patient records using electronic health record software-EPIC system.
Maintained knowledge of current insurance requirements for billing purposes.
Coordinated with patients and healthcare professionals to meet patient needs.
Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Managing provider PTO/absence requests & updating department calenders.
Assisted in training and mentoring new hires.
Cross-training in other departments where there is a need.
Kitchen Assistant
Forest Glen Springs Camp
Rosebud, TX
06.2016 - 08.2021
Observed food handling and sanitation procedures to safeguard against foodborne illnesses
Maintained cleanliness and organization of kitchen stations and storage areas
Cross-trained in other kitchen positions to support team and meet customer needs
Trained new staff according to state/company policy
Greeted customers to build rapport and increase customer satisfaction
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Phlebotomist
Baylor Scott & White
Temple, TX
03.2020 - 05.2020
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
Maintained a clean, safe, and organized work environment.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Labeled blood vials with critical information like time of collection, date and patient name
Education
Associate of Science Health Sciences, Medical Terminology, Anatomy & Physiology, Microbiology, Psychology -
Temple College
Temple, TX
05.2021
Phlebotomy Technician Training -
Temple College
Temple, TX
12.2019
High School Diploma -
Rosebud-Lott High School
Lott, TX
06.2016
Skills
Customer Service
MS Office
Epic System
Bilingual Spanish and English
Flexible/Adaptable
Multitasking and Organization
Timeline
Patient Service Specialist 2
Baylor Scott & White
12.2021 - Current
Phlebotomist
Baylor Scott & White
03.2020 - 05.2020
Kitchen Assistant
Forest Glen Springs Camp
06.2016 - 08.2021
Associate of Science Health Sciences, Medical Terminology, Anatomy & Physiology, Microbiology, Psychology -
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