Summary
Overview
Work History
Education
Skills
Timeline
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GUADALUPE HERNANDEZ

9010 Chattaroy St Bakersfield,CA

Summary

Proactive and meticulous Residuals Manager with 8 years of experience in the entertainment industry. Proficiencies in staff training and development. Collaborative and strategic with robust knowledge in residual setups and payments. Detail-oriented with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Account Manager

Entertainment Partners
06.2015 - 10.2020
  • And provide support for individuals at or below same level
  • Act as Residuals Account Management subject matter leader
  • Maintain high level of knowledge of the union contract provisions, regulations, deadlines, industry standards and requirements governing residuals in general and for each guild
  • Skilled in interpreting and applying Guild agreements including support for documentation creation of department procedures as they relate to guild agreements and for procedural and contractual questions
  • Responsible for managing, guiding, coaching, educating and training Junior and new Account Manager hires within the job area
  • Ownership of assigned shows by knowing the product and asking questions to ensure accurate set-up and payment processing
  • Drive professional level of communication when directing other members of the company to the correct point of contact for their needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.

Residuals Manager

Extreme Reach
10.2020 - Current
  • Responsible for guiding, coaching, educating and training to reach overall department goals
  • Forecasted monthly and quarterly payments
  • Tested system enhancements to ensure accurate setup/payment calculation across domestic and foreign guilds
  • Evaluated department performance and successfully reduced setup/payments turnaround
  • Created internal process documents with guild rules and rates for all Made for Markets to ensure accurate and timely residuals setups/payments
  • Assessed department workload to efficiently delegate various assignments.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved marketing to attract new customers and promote business.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cross-trained existing employees to maximize team agility and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Forecasted trends and recommended improvements based on financial risk analyses.

Education

Bachelor’s Degree - Criminal Justice

California State University
2015

Skills

  • Interpreting and applying Guild agreements
  • Extensive experience in stressful environments
  • Outstanding decision making skills
  • Quick and Efficient
  • Ability to work effectively in a team and as an individual contributor
  • Ability to calculate set-ups and payments per established and/or new guidelines for standard and non-standard Residuals products
  • Account Management
  • Time Management
  • Collaborating with system delevopers

Timeline

Residuals Manager

Extreme Reach
10.2020 - Current

Account Manager

Entertainment Partners
06.2015 - 10.2020

Bachelor’s Degree - Criminal Justice

California State University

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GUADALUPE HERNANDEZ