Hi, I’m
Erin Ivy Lusaka
Los Angeles,CA
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
11
years of professional experience
Work History
Entertainment Partners
Staff Payment Support Specialist - PWE L1, PWE L2 and Unclaimed Property
12.2021 - Current
Job overview
- Collaborated with cross-functional teams to enhance service delivery and improve user satisfaction.
- Developed training materials and workshops to elevate team skills and service quality.
- Processing daily updates to 300,000+ Employee’s Master file records in compliance with company security & privacy policies.
- Analyzing clients’ earnings reports to identify any necessary corrections and processing reissue payments.
- Conducting trainings, editing training & marketing materials, and measuring team performance for goal alignment
- Achieving KPIs and SLA metrics annually to ensure client satisfaction.
- Provided technical support for software applications, resolving user issues efficiently.
Palm Beach Skate Zone
Public Session and Special Events Manager
04.2019 - 09.2021
Job overview
- Developed and executed comprehensive event plans to enhance guest experience and satisfaction for $700k revenue generating department.
- Conducted annual market analyses to ensure that our products and services remained competitive in our 360 degree marketing campaigns.
- Managed all aspects of event planning, including budgeting, logistics, and vendor coordination, increasing sales by 150%.
- Led training sessions for junior staff, fostering a collaborative environment focused on skill development, safety procedures, and organizational protocols.
- Coordinated logistics, including vendor management and venue setup, ensuring seamless event operations.
- Developed and implemented structured PIPs, providing clear goals, regular feedback, and support to boost employee performance and engagement.
- Facilitated a safe environment that promotes fun and enjoyment throughout the Public Sessions.
- Approved timecards for employee paychecks to be distributed bi-weekly.
School District of Palm Beach County- UB Kinsey Elementary School
School Treasurer, Office Attendant
07.2017 - 07.2019
Job overview
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and payments.
- Reconciled bank statements with general ledger entries to maintain accuracy in financial reporting for a $4.7 million dollar budget.
- Maintained 65+ Internal Accounts over the fiscal year, and payroll accounts in the budget by tracking purchase orders, credit card purchases, and labor costs.
- Processed and coded all credit card transactions to the appropriate line in the budget.
Benchmark Real Estate Services
Leasing Consultant- Villa Cortez Apartments
08.2016 - 05.2017
Job overview
- Managed lease agreements for 90+ accounts, ensuring compliance with company policies and regulations.
- Analyzed market trends and rental rates to advise management on competitive pricing strategies.
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Achieved sales targets by providing exceptional customer service and product knowledge.
Student Government Association 68th Student Senate
Senate President, RTAC Chair
01.2015 - 12.2016
Job overview
- Led strategic planning initiatives to align organizational goals with the Board of Trustees and student population.
- Facilitated cross-departmental collaboration to enhance operational efficiency and communication.
- Oversaw budget management $13.567 million and $12.86 million respectively as Senate President, ensuring optimal allocation of resources across multiple departments.
- Presided over weekly Senate Meetings with an audience of 80+ individuals.
- Mentored senior leadership, fostering a culture of continuous improvement and professional development for 53 Student Senators
Education
Full Sail UniversityWinter Park, FL
from Music Production, Media Communication
Skills
- Team leadership
- Decision-making
- Time management
- American Red Cross CPR & BLS Certification
- Data Entry and Reporting
- Advanced Proficiency in Microsoft Products
- Incident management
- Training and coaching
- Customer service
- Escalation handling
- Trend analysis
- Client communication
Languages
Spanish
Limited Working
French
Elementary
Interests
- Exploring various forms of art, such as music, dance, ice skating, creative writing, and film, to nurture creativity and personal growth.
- Engaging in different activities such as swimming, tennis, language learning and chess for overall physical and mental well-being.
- Tutoring K-12 and university students in English, Math, Science, History, Music, Psychology, and Philosophy.
Timeline
Staff Payment Support Specialist - PWE L1, PWE L2 and Unclaimed Property
Entertainment Partners
12.2021 - Current
Public Session and Special Events Manager
Palm Beach Skate Zone
04.2019 - 09.2021
School Treasurer, Office Attendant
School District of Palm Beach County- UB Kinsey Elementary School
07.2017 - 07.2019
Leasing Consultant- Villa Cortez Apartments
Benchmark Real Estate Services
08.2016 - 05.2017
Senate President, RTAC Chair
Student Government Association 68th Student Senate
01.2015 - 12.2016
Full Sail University
from Music Production, Media Communication
Honors & Awards
- 2024 PWE Support Employee of the Year January 2025
- Recognized as 'Employee of the Month' on 10 separate occasions for outstanding performance and contributions
- Seminole Torchbearers
- W.E.B. Dubois Honor Society Dean’s List Reception