Guadalupe Hurtado
Southwest Airlines, SWA
Moreno Valley,CA
4
years of professional experience
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Work History
Customer Service Agent
3 Years 9 Months- Assisted passengers with ticketing, check-in, and baggage handling processes.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Provided information on flight schedules, policies, and procedures to ensure customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
High School Diploma
Skills
Safety Protocols
Problem resolution
Conflict Resolution
In-flight Sales
Team Leadership
Customer relationship management (CRM)
Time Management
Emergency Response
Customer complaint resolution
Outstanding communication skills
Call center experience
Empathetic and genuine
Languages
Spanish
Professional Working
Timeline
Customer Service Agent
Southwest Airlines, SWA
10.2022 - CurrentRead More
Paramount High School
High School Diploma
Read More