Guadalupe Laris
Corona,CA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
Certified Crew Trainer
Raising Canes
11.2021 - Current
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Shift Leader
Burger King
10.2020 - 11.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Managed staff hiring, training and supervision.
- Supervised cash handling procedures and operated cash register.
- Maintained cash drawer with accurate cash handling and balancing.
- Rang up sales using cash register following cash-handling procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Corona High School
Corona, CA06.2021
Skills
- Team Leadership and Supervision
- Employee Onboarding
- Training Materials Development
- Policies and Procedures
- POS Systems
- Team Leadership
- Training Tools and Resources
- Sales Expertise
- Coaching and Mentoring
- Workforce Management
- Opening and Closing Procedures
- Till Counting
- Staff Training and Development
Timeline
Certified Crew Trainer
Raising Canes
11.2021 - Current
Shift Leader
Burger King
10.2020 - 11.2021
Corona High School