Summary
Overview
Work History
Education
Skills
References
Timeline
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Guadalupe Leon

Phoenix,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Clinical Admin Supervisor

Optum
03.2015 - Current
  • Oversee a staff of 12 medical assistants, supports Physicians and Ensure back office is fully staffed
  • Assist with Training, and supervising back office and Front Office
  • Maintaining inventory and room stocking, assure daily logs are up to date
  • Provides cross Coverage for in absence of Medical Assistants
  • Optum Attestations Forms and HEDIS
  • Manages patient and Staff
  • Daily rooming audits on Standard work for Medical Assistants.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Assistant Director / Preschool teacher

Learn And Play Preschool
07.2004 - 02.2014
  • General Front office Duties
  • Payroll and Accounts payable
  • Ordered and distributed office supplies
  • Organized all new hires, security and temporary paperwork
  • Supervisor Staff and Addressed behavioral and learning issues with Parents.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.

Education

Medical Assistant Certificate -

Carrington College
Phoenix, AZ
04.2015

Child development 0-5 years OLD -

First Thing First
01.2012

GED -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2004

Skills

  • Extensive EMR Knowledge Super User
  • Phlebotomy
  • Bilingual (English and Spanish)
  • Excel, Word and Power point
  • Vitals
  • Injections, EKG’S and ABI’S
  • Wound Care
  • Goal-Oriented
  • Complex Problem-Solving
  • Operations Management
  • Process Improvement

References

Provided on request

Timeline

Clinical Admin Supervisor

Optum
03.2015 - Current

Assistant Director / Preschool teacher

Learn And Play Preschool
07.2004 - 02.2014

Medical Assistant Certificate -

Carrington College

Child development 0-5 years OLD -

First Thing First

GED -

Maricopa Community Colleges - Rio Salado Community College

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Guadalupe Leon