Guadalupe Lopez
Houston,TX
Summary
Passionate and driven individual with a strong sense of empathy and a solid understanding of client needs. Committed to continuous learning and growth in a supportive environment. Known for building meaningful connections with clients and contributing to improved outcomes through compassionate, client-centered support.
Overview
1
1
year of professional experience
Work History
Customer Sales Associate
24 Hour Fitness
Pearland, Texas
03.2024 - Current
- Contributed to the gym's overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales and customer satisfaction.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
Case Manager
Crystal Support Care
Houston, TX
03.2025 - 07.2025
- Assisted families on available community resources, connecting them with essential services such as financial aid and healthcare providers.
- Monitored services and approved for treatment plans to ensure all personal considerations were met.
- Partnered with service coordinators to develop and implement individualized care plans and documented patient interactions, exams and personal considerations.
- Managed situations with empathy and professionalism, ensuring client safety and continuity of care.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Diligent follow-ups and personalized support to ensure client satisfaction.
Education
Education - Education Administration
South Texas College
McAllen, TXSkills
- Relationship building
- Problem-solving
- Active listening
- Positive attitude
- Care coordination
- Bilingual (Spanish)
Additional courses or voluntary work
- Leadership development
- Children's Ministry
- Infants and Toddlers
- Acted as a positive role model and mentor, creating a safe and inclusive environment for participants.
- Collaborated with staff to identify the unique needs of children navigating parental deployment or transition.
Timeline
Case Manager
Crystal Support Care
03.2025 - 07.2025
Customer Sales Associate
24 Hour Fitness
03.2024 - Current
Education - Education Administration
South Texas College
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