Guadalupe Lopez
Chicago,IL
Summary
Bilingual retail operations leader with over 10 years of experience in team management, sales, customer service, and operational excellence. Proven success in leading high-performing teams, managing multimillion-dollar store operations, and driving measurable improvements in performance metrics. Known for developing talent, optimizing labor planning, and delivering strong customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Executive Team Leader, General Merchandise, Food & Beverage
Target
Chicago, USA
08.2020 - 07.2025
- Oversaw four key departments: General Merchandise, Inbound, Fulfillment, and Food & Beverage (Market Team).
- Managed daily operations, sales metrics, and execution of company initiatives across store departments.
- Managed scheduling, labor planning, and payroll to maximize efficiency.
- Mentored and developed over 50+ team members, promoting two to leadership.
- Improved fulfillment speed, inventory accuracy, and backroom flow.
- Led planning for high-volume sales events.
Executive Team Lead, Service & Engagement
Target
Chicago, USA
08.2019 - 08.2020
- Led Guest Services, Cashiers, Order Pickup/Drive-Up teams.
- Created staffing plans and coached for guest-first culture.
- Delivered strong results in REDcard conversion and guest survey scores.
Executive Team Lead Intern
Target
Chicago, USA
06.2018 - 08.2019
- Trained in retail fundamentals: leadership, operations, and sales planning.
- Supported sales floor execution and daily priorities.
Sales Representative
Wireless Vision – T-Mobile
Chicago, USA
11.2015 - 06.2018
- Exceeded sales goals in a competitive environment.
- Delivered outstanding customer service.
- Assisted with store opening/closing and inventory accuracy.
Assistant Manager
Little Caesars
Chicago, USA
07.2013 - 01.2016
- Supervised team members and store operations.
- Handled customer issues and managed cash handling.
Education
Bachelor of Arts - Business Management
Northeastern Illinois University
Chicago, IL08.2019
Bachelor of Arts -
Morton College
Cicero, IL12.2016
Skills
- Bilingual: Fluent in English and Spanish
- Team Leadership & Development
- Scheduling & Payroll Management
- Guest Experience & Customer Service
- Operations & Inventory Management
- Sales & Performance Metrics
- Fulfillment & Supply Chain Basics
- Basic Computer & POS Systems
- Inventory management
- Team development
- Operations
References
Available upon request.
Timeline
Executive Team Leader, General Merchandise, Food & Beverage
Target
08.2020 - 07.2025
Executive Team Lead, Service & Engagement
Target
08.2019 - 08.2020
Executive Team Lead Intern
Target
06.2018 - 08.2019
Sales Representative
Wireless Vision – T-Mobile
11.2015 - 06.2018
Assistant Manager
Little Caesars
07.2013 - 01.2016
Bachelor of Arts - Business Management
Northeastern Illinois University
Bachelor of Arts -
Morton College
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