Guadalupe Magana
Summary
Dynamic Human Services Caseworker with proven expertise in motivational interviewing and referral coordination, honed at the Illinois Department of Human Services. Excelled in establishing positive client relationships and tailoring services for diverse needs, significantly enhancing service delivery and client satisfaction. Skilled in case documentation and client advocacy, demonstrating a strong commitment to privacy and individualized support.
Overview
17
17
years of professional experience
Work History
Human Services Caseworker
Illinois Department Of Human Services
11.2007 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
Education
Bachelor of Science - Business Management
DeVry Institute of Technology
Chicago, ILSkills
- Motivational Interviewing
- Housing Assistance
- Referral Networking
- Food Security
- Immigration Services
- Case Documentation
- Client Advocacy
- Medicare and Medicaid applications
- Referral Coordination
Additional Information
Receive and assist customers to provide public assistance services available through Department of Human Services (DHS) programs to all eligible customers timely and accurately. iManage professional casework duties in all categories of assistance. Serve as part of a public assistance delivery network to verify clients are receiving appropriate services and supports. Meet with clients to discuss goals and activity requirements. Translate functions/procedures into Spanish for individuals who cannot speak or read English.
Languages
Spanish
Native or Bilingual
Timeline
Human Services Caseworker
Illinois Department Of Human Services
11.2007 - Current
Bachelor of Science - Business Management
DeVry Institute of Technology
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