Guadalupe Magdaleno
Fort Worth,TX
Summary
Bilingual English/Spanish professional with over 12 years of experience providing exceptional client service in a fast-paced, highly regulated environment. Skilled at communicating complex information clearly and professionally, building trust with diverse individuals, and maintaining confidentiality when handling sensitive information. Strong listener with excellent interpersonal, organizational, and problem-solving skills. Experienced in working independently and collaboratively while maintaining accuracy, professionalism, and a high level of service.
Overview
11
11
years of professional experience
Work History
Senior Banker II
Bank of America
Fort Worth, Tx
04.2014 - 07.2025
- Delivered personalized service to diverse clients through face-to-face interactions, phone, email, and text messaging, enhancing client satisfaction.
- Built and maintained trusted relationships by actively listening to client concerns, addressing questions, and offering tailored solutions.
- Communicate complex financial information clearly and effectively while adapting communication to each client's individual needs and level of understanding.
- Work effectively in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.
- Coached and trained new employees on company procedures, products, and client-service expectations, ensuring consistent service quality.
- Provide Notary services while maintaining accuracy and adherence to applicable requirements.
Education
Saginaw High School
Saginaw, TXSkills
- Bilingual English & Spanish
- Verbal and written communication
- Active listening
- Time management
- Attention to detail
- Confidentiality & Privacy
Timeline
Senior Banker II
Bank of America
04.2014 - 07.2025
Saginaw High School