Ivan Corea
Wells Fargo
Salt Lake City,UT
2
Languages
19
years of professional experience
Customer-focused airline and sales professional with 18 years of aviation industry experience, including nine years with Aeromexico, complemented by recent experience in relationship banking and high-volume call center operations in the United States. Proven ability to actively listen, identify customer needs, resolve complex issues, recommend personalized solutions, and identify sales opportunities while delivering efficient and professional service. Extensive experience supporting international travelers and diverse customers in fast-paced, performance-driven environments. Recognized for exceeding performance goals, making sound customer-focused decisions, and building trusted relationships. Bilingual in English and Spanish.
Work History
Personal Banker
6 Months- Deliver personalized customer experiences by actively listening, assessing customer needs, and recommending appropriate financial solutions.
- Identify opportunities to deepen customer relationships by offering additional products and services aligned with individual goals.
- Educate customers on deposit accounts, credit products, digital banking tools, and financial services through clear and accurate communication.
- Take ownership of customer concerns and identify appropriate solutions while maintaining service, privacy, compliance, and operational standards.
- Consistently perform against branch expectations while balancing customer care, consultative sales, accuracy, and regulatory requirements.
Clinical Trial Recruitment Representative
8 Months- Managed high-volume inbound and outbound customer calls in a fast-paced, performance-driven contact center environment.
- Used active listening and targeted questions to quickly understand participant needs and determine appropriate next steps.
- Communicated complex information clearly and accurately while resolving participant questions and concerns.
- Maintained productivity, quality, privacy, accuracy, and compliance standards across multiple customer interactions.
Sales & Commercial Representative
9 Years 1 Month- Built and managed long-term relationships with corporate customers, travel agencies, business partners, and international travelers.
- Consulted with customers and travel partners to understand travel needs and recommend personalized airline solutions while identifying commercial opportunities.
- Partnered with airport operations, customer service teams, and commercial stakeholders to resolve complex needs and support seamless customer travel experiences.
- Increased market revenue by 60%, contributing to the successful introduction of a second daily Aeromexico flight in Nicaragua.
- Led commercial initiatives during the 2018 Nicaragua market crisis, achieving 46% revenue growth despite challenging market conditions.
- Coordinated 12 international charter flights during the COVID-19 pandemic, helping more than 1,300 passengers reach their destinations.
- Delivered commercial presentations and product training to 140+ travel professionals, strengthening product knowledge, customer service, and partner relationships.
- Managed key accounts while supporting commercial initiatives across Nicaragua, Guatemala, and the Dominican Republic.
- Recognized as one of Aeromexico's Top 10 Global Sales Executives worldwide in 2019.
Customer Service Lead
7 Years 1 Month- Led frontline customer service activities in a high-volume international airport environment.
- Assisted international passengers with check-in, ticketing, boarding, baggage services, travel documentation, and travel-related inquiries.
- Resolved complex passenger concerns and managed irregular operations involving delays, cancellations, and schedule changes.
- Took ownership of passenger issues and coordinated with operational teams to identify timely, customer-focused solutions.
- Coordinated boarding activities to support on-time departures while delivering bilingual service to a globally diverse passenger population.
Education
Bachelor of Science - Industrial Engineering
Skills
Customer Experience & Customer Care
Active Listening
Customer Needs Assessment
Consultative Sales
Travel-Related Sales
Reservations & Ticketing
Airline Operations
Call Center Operations
Problem Resolution
Service Recovery
Relationship Building
Bilingual English & Spanish
LANGUAGES
Spanish: Native / Bilingual Proficiency
English: Professional Working Proficiency
Timeline
Personal Banker
Wells Fargo
02.2026 - CurrentRead More
Clinical Trial Recruitment Representative
ICON PLC
12.2024 - 08.2025Read More
Sales & Commercial Representative
Aeromexico
05.2015 - 06.2024Read More
Customer Service Lead
Copa Airlines
03.2008 - 04.2015Read More
Universidad Nacional de Ingeniería
Bachelor of Science from Industrial Engineering
Read More