Marie Gilliam
Summary
Flexible hard worker who loves horses and every other animal, ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Personal Banker
Great Southern Bank
Overland Park, KS
04.2021 - Current
- Facilitated customer transactions and account inquiries with accuracy and efficiency.
- Guided clients in selecting appropriate financial products and services for their needs.
- Maintained up-to-date knowledge of bank policies and regulatory requirements.
- Provided exceptional customer service.
- Assisted the branch manager with a multitude of duties and helped cover multiple locations when needed.
- Opened and handled new accounts such as Checking accounts, Money Market Accounts, Savings Accounts, CDs, and IRAs.
- Processed various loans such as Consumer loans, HELOCS, and HELOANS.
- Trained a multitude of oncoming employees for both my location and other various locations.
- Assisted in resolving customer issues to ensure satisfaction and loyalty.
- Educated clients on digital banking tools and online services for convenience.
- Conducted risk assessments to identify potential fraud or compliance issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Sergeant-Administrative Specialist
United States Marine Corps
San Diego, California
11.2015 - 11.2019
- Managed administrative tasks and documentation for military personnel and operations.
- Coordinated schedules and meetings among various departments within the Marine Corps.
- Processed correspondence and communications to ensure timely information flow.
- Provided guidance to junior staff on administrative protocols and best practices.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Performed data entry tasks in an accurate and timely manner.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Enforced military laws and regulations to maintain order and discipline.
- Maintained weapons qualifications through regular firearms training exercises.
- Provided crowd control during large public events or demonstrations.
- Performed inspections of work areas to ensure safety standards are met and maintained.
Education
Some College (No Degree) - General Studies
Angelina College
Lufkin, TXSkills
- Customer service
- Risk assessment
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Firearms experience
- Adaptability
- Relationship management
- Fraud prevention
- Animal handling
- Animal care
- Tractor driving
- Physical strength
- English style riding
- Barrel racing
- Horseback riding
- Western style riding
- Compassion for animals
- Reliability
Timeline
Personal Banker
Great Southern Bank
04.2021 - Current
Sergeant-Administrative Specialist
United States Marine Corps
11.2015 - 11.2019
Some College (No Degree) - General Studies
Angelina College