Summary
Work History
Education
Skills
Timeline
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Lynette Wright

NYS Notary Licensed ,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Personal Banker

Northwest Bank
2018 - Current
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Created strategic financial solutions to suit individualized client needs.
  • Assisted and advised customers on using online and mobile banking systems.
  • Maintained position of trust and responsibility by keeping customer business confidential.

Customer Service Representative

Advantage FCU
2009 - 2018
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Utilized multiple computer programs to maintain operational, financial and customer service needs

Education

Bachelor of Science - Psychology

SUNY College At Brockport
Brockport, NY

Skills

  • Independently Utilize Multiple Computer Financial Systems
  • Provide Excellent Customer Care Experience
  • Maintain Regulatory Compliance Requirements
  • Identifying Relationship Building Opportunities
  • Supervision & Leadership
  • Helping Others Identify Financial Strategy Management Needs
  • Self-Motivated
  • Well Developed Rapport Building
  • Effective Multitasking And Prioritizing
  • Customer Satisfaction
  • Account Management
  • Upselling
  • Customer Service

Timeline

Personal Banker

Northwest Bank
2018 - Current

Customer Service Representative

Advantage FCU
2009 - 2018

Bachelor of Science - Psychology

SUNY College At Brockport

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Lynette Wright