Guadalupe Martinez
Hawthorne,CA
Summary
Highly motivated and eager to take on new challenges, with a proven ability to work independently and adapt quickly. Strong work ethic, exceptional interpersonal skills, and a talent for mastering new tasks. Experienced in customer service, multitasking, and time management, dedicated to providing every customer with a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Cosmoprof
Torrance, CA
08.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
Library Receptionist
El Camino College
Torrance, CA
09.2021 - 06.2024
- Greeted visitors and answered inquiries regarding library services, materials and programs.
- Assisted patrons in locating books, periodicals, audio-visual materials and other reference materials.
- Provided information on library policies and procedures to patrons.
- Helped patrons locate computers and use online catalogs.
- Performed basic computer functions such as word processing, data entry and spreadsheet creation.
- Resolved patron complaints in a timely manner.
- Responded to telephone inquiries from the public regarding library services and resources available.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled space or equipment for special programs, meetings and conferences.
Beauty Advisor
Curly Gurl Luv
Lawndale, CA
12.2022 - 08.2023
- Processed payments, entering sales in register for prompt customer service
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
In-Store Shopper
Whole Foods
El Segundo, CA
04.2022 - 06.2022
- Keep work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products
- Suggested comparable products to replace out-of-stock items.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
Education
Associate of Science - General Studies
El Camino College
Torrance, CA06.2024
Associate of Science - Cosmetology
El Camino College
Torrance, CA06-2024
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA06-2021
Bachelor of Arts - Liberal Studies
California State University - Long Beach
Long Beach, CASkills
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
- Shopify
- DoorDash
- Responsible
- Excellent verbal and written communication
- Punctual
- Proactive
- Organized
- Multi-tasker
- Adaptable
- Works well with others
- Excellent customer service
- Products knowledge
- Sales proficiency
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Beauty Advisor
Cosmoprof
08.2023 - Current
Beauty Advisor
Curly Gurl Luv
12.2022 - 08.2023
In-Store Shopper
Whole Foods
04.2022 - 06.2022
Library Receptionist
El Camino College
09.2021 - 06.2024
Associate of Science - General Studies
El Camino College
Associate of Science - Cosmetology
El Camino College
High School Diploma -
Hawthorne Math And Science Academy
Bachelor of Arts - Liberal Studies
California State University - Long Beach
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