Guadalupe Medina Jr.
Edinburg,TX
Summary
Experienced training professional with a detail-oriented mindset and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Hardworking and enthusiastic about training trainers to their full potential and developing new skillsets. Over 15 years of related experience conducting classroom and virtual training sessions.
Overview
26
26
years of professional experience
Work History
Humana Medicaid Stretch Trainer
Senture
02.2024 - Current
- Taught virtual classes and online courses to increase learning opportunities.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Humana Medicare Stretch Trainer
Senture
09.2020 - Current
- Utilized Humana Medicare curriculum to train new employees on best practices and company protocol for all tiers.
- Trained other advocates to lead new hire orientations and provided ongoing support.
- Managed new hire training schedule and updated session rosters.
Humana Medicare Advocate (Tier 4)
Senture
03.2020 - Current
- Trained in numerous aspects of Humana Medicare including customer service, enrollment, clams and group
- Assist members with inquiries involving claims, billing, demographics, prescription medications, medical benefits, etc
- Assist leadership in answering questions/chats and providing guidance to other advocates
Team Lead
Atento
07.2014 - 03.2020
- Ensured that agents adhered to protocols and guidelines regarding personal checking, savings, credit card and loan accounts
- Maximized productivity with delivery of onsite training for agents
- Maintained quality-focused performance benchmarks and schedules when directing project teams
- Delivered five- and eight-hour training sessions for corporate call center agents, team leaders, and management staff
- Oversaw and updated policies, information, standards, and guidelines on a regular basis
- Routinely reviewed training materials and course details to ensure that important updates were included within a reasonable time frame.
Crew Leader / Trainer
Love's Travel Stop
09.2013 - 07.2014
- Oversaw all processes to ensure that they were done properly and at the correct frequency
- Ensured that employees adhered to company guidelines
- Utilized an in-house training program enabling employees to maintain and improve their skills
- Routinely reviewed training materials and details to ensure that important updates were included within a reasonable time frame
- Set and achieved company objectives while meeting product specifications.
Project Coordinator
University of Texas - Pan American
02.2009 - 08.2013
- Prepared presentations for superiors detailing project scope, progress and results
- Maintained project schedules by managing deadlines and adjusting workflow as needed
- Delivered one hour training sessions for students and 4-5 hour training sessions for educators
- Aligned closely with other mobile laboratory programs across the United States in an effort to better understand methodologies so that appropriate training materials and programs could be developed
- Managed onsite testing of students as required by the project's specifications
- Developed and rolled out curriculum and training materials that could be utilized by students and educators of diverse backgrounds
- Routinely reviewed training materials and course details to ensure that important updates were included within a
Lab Instructor
University of Texas - Pan American
01.1998 - 08.2013
- Topics and courses taught included Biology, Anatomy & Physiology, Invertebrate Zoology, Parasitology, Terrestrial and Aquatic Entomology
- Assisted course professors with research and course lectures in Invertebrate Zoology, Parasitology, Terrestrial and Aquatic Entomology.
Education
MBA - Biology
University of Texas - Pan American
Edinburg, TX05.2008
Bachelor of Science - Biology
University of Texas - Pan American
Edinburg, TX05.1998
Skills
- Excellent communication
- Results oriented
- Proficiency in education / training
- Time management skills
- Creative problem solving
- Project management
- Bilingual
Timeline
Humana Medicaid Stretch Trainer
Senture
02.2024 - Current
Humana Medicare Stretch Trainer
Senture
09.2020 - Current
Humana Medicare Advocate (Tier 4)
Senture
03.2020 - Current
Team Lead
Atento
07.2014 - 03.2020
Crew Leader / Trainer
Love's Travel Stop
09.2013 - 07.2014
Project Coordinator
University of Texas - Pan American
02.2009 - 08.2013
Lab Instructor
University of Texas - Pan American
01.1998 - 08.2013
MBA - Biology
University of Texas - Pan American
Bachelor of Science - Biology
University of Texas - Pan American
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