Guadalupe Montelongo
El Monte,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
DBM Importers
Pomona, CA
10.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
- Processed orders, credits and tracked returns.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Mountain View High School
El Monte, CA05.2015
Skills
- Needs Assessment
- Calm and Professional Under Pressure
- Order and Refund Processing
- Responding to Difficult Customers
- Interpretation and Translation Services
- Microsoft Exchange
- Answering Customer Questions
- Transportation Arrangements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
DBM Importers
10.2019 - 08.2022
High School Diploma -
Mountain View High School
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