Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Certification
Timeline
Generic

Guadalupe Mora

Fort Worth

Summary

Dynamic and dedicated professional with extensive customer service experience at Pollo Regio. Proven ability in conflict resolution and effective communication, ensuring customer satisfaction. Skilled in attention to detail and time management, consistently achieving high accuracy in transactions. Passionate about fostering positive interactions and enhancing client experiences in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Trainee

Walmart
Arlington
03.2025 - Current
  • Restocked prescription drugs as needed according to hospital policies and procedures.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Operated cash registers to accept payments from customers.
  • Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
  • Stocked shelves with pharmaceutical products.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Kept work areas clean, organized, and safe at all times.

Host

Chillis
Fort Worth
01.2025 - 03.2025
  • Resolved conflicts between customers when necessary.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Inspected dining areas for any damages or defects.
  • Took reservations from patrons by phone or online.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Licensed Life Insurance Agent

American Income Life
Dallas
09.2024 - 12.2024
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Maintained accurate records of all transactions including quotes, applications, payments, cancellations.
  • Obtained underwriting approval by completing application for coverage.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Customized insurance policies to meet the specific needs and financial goals of clients.
  • Prepared and delivered presentations on life insurance products to groups and individuals.

Seasonal Associate

James Avery
Burleson
06.2024 - 08.2024
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Monitored the daily activities of each cashier to ensure accuracy and efficiency.
  • Used Point of Sale register system to complete transactions.

Cashier

Pollo Regio
Fort Worth
04.2022 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Answered phone calls to assist customers with questions and orders.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, refunds, credits or change due to customers.

Patient Care Technician Trainee

Village Creek Wellness and Rehab
Fort Worth
11.2023 - 03.2024
  • Provided emotional support for patients and families during difficult times.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Restocked unit frequently with necessary medical supplies.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Helped create a safe environment by following infection control policies.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.

Education

High School Diploma -

O.D Wyatt
Fort Worth, TX
05.2024

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Time management
  • Active listening
  • Problem-solving
  • Self motivation

Languages

  • Spanish
  • English

Affiliations

  • Gym
  • Employee of the month
  • Volunteering

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Life and health insurance agent
  • Pharmacy Tech Trainee

Timeline

Pharmacy Technician Trainee

Walmart
03.2025 - Current

Host

Chillis
01.2025 - 03.2025

Licensed Life Insurance Agent

American Income Life
09.2024 - 12.2024

Seasonal Associate

James Avery
06.2024 - 08.2024

Patient Care Technician Trainee

Village Creek Wellness and Rehab
11.2023 - 03.2024

Cashier

Pollo Regio
04.2022 - 05.2024

High School Diploma -

O.D Wyatt

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Guadalupe Mora