GUADALUPE MORALES

San Antonio

Summary

Dynamic operations leader and culinary professional with over 15 years of experience in high-volume, full-service restaurant environments. Demonstrated expertise in team leadership, new restaurant openings, operational excellence, and staff development. Proven track record of career advancement within Yard House (Darden Concepts), transitioning from bakery operations to culinary leadership while serving as a national opening trainer for over a decade, facilitating successful restaurant launches across multiple states. Currently managing daily operations, financial performance, and team dynamics at Sugar Factory, with full General Manager responsibilities for the past five months.

Overview

years of professional experience

Work History

General Manager / Pastry Chef

Sugar Factory

San Antonio, TX

01.2022 - Current

Assuming General Manager responsibilities — last 5 months
Oversee daily Front-of-House and Back-of-House operations.
Supervise hiring, onboarding, training, and staff performance.
Manage scheduling and labor cost control.
Coordinate payroll processes and administrative operations.
Oversee purchasing, inventory management, and vendor relations.
Ensure compliance with health, safety, and company standards.
Monitor sales performance and operational metrics.
Resolve operational challenges and guest service issues.
Coordinate large events and group dining operations.
Provide leadership and direction to management and hourly teams.

Culinary Professional | Kitchen Leader | National Opening Trainer

Yard House Restaurants (Darden Concepts)

01.2007 - 01.2022

Mastered all kitchen stations and culinary operations.
Supervised daily execution and food quality standards.
Trained and developed culinary teams and leadership staff.
Participated in the successful opening of 12+ Yard House locations across multiple states.
Implemented corporate operational systems and food safety standards.
Supported pre-opening training and operational stabilization of new restaurants.

Education

Bachelor’s - Pedagogy

Universidad Veracruzana

Veracruz, MX

Skills

Front-of-house and back-of-house leadership
Efficient restaurant operations management
New Restaurant Openings
Team training and development
Labor & Cost Control

Inventory & Purchasing Management
Guest Experience Excellence
Operational Problem Solving
Vendor Relations
Leadership & Coaching

Accomplishments

15+ years of restaurant industry experience.
Opened more than 12 restaurants nationwide.
Over 10 years as a national opening trainer.
Continuous internal promotions based on performance and leadership.
Currently performing General Manager-level operational leadership.

LANGUAGES

Spanish — Native

English — Professional Working Proficiency

Timeline