Guadalupe N Perez

• Handling telephone interviewing
• Reading and Verbally communicating with ability to speak clearly and professionally over the telephone with customers
• Dailing at all times when not conducting an interview

Customer service representative, Glass Warehouse Llc.

* Batching orders for the day. Processing orders,Prepping orders for FedEx and UPs,LTL orders/ pallets/ processing replacements, damaged items /will call.

* Answering incoming calls, calling multiple

Retail partners for customers with missing items/ Replacements, damaged in transit items.

* Scheduling FedEx express

* Getting LTL Quotes with freight carriers:

Daylight/ Priority one & Main Freight

*Processing Direct sales & Providing customers

with invoice numbers and tracking information

*Responding to customers emails

*Placing orders through Shopify &square payments.

• Answering multiple in-coming calls
• Screen and correctly route calls
• Assist customer, insurance company's by answering general questions
• Creating repair orders and Files
• Scheduling phone and in person appointments
• Greet and check-in Customers, Vendors, Guest in a welcoming and professional manner
• Accurately processing customer payments with credit card or check

• Collecting microbiological and product samples for testing and evaluation
• Applying hold to nonconforming products and material
• Assuring food safety and regulatory and company compliance
• Checking Gmp, Haccp, sops are in compliance