GUADALUPE ORTIZ
Houston,TX
Summary
Enthusiastic Bank Teller with extensive experience in customer service and cash handling knowledge from fast-paced bank settings. Detail-oriented team player with strong organizational skills. Reliable and honest professional dedicated to meeting any challenge to achieve company goals and increase service value.
Overview
27
27
years of professional experience
Work History
Bank Teller / Contract
Hanmi Bank
04.2024 - 05.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Client Care Representative - Call Center/ Remote
Bank of America
10.2020 - 07.2023
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers on how to utilize Online Banking services and tools.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller /Customer Service Representative II
Bank of America
11.1997 - 10.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Replenished ATM machines.
- Provided coaching and mentoring to new hire tellers, contributing to their successful integration into the team.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Customer Service
- Cash Handling and Management
- Computer Skills
- Compliance, banking laws, and regulations
Timeline
Bank Teller / Contract
Hanmi Bank
04.2024 - 05.2024
Client Care Representative - Call Center/ Remote
Bank of America
10.2020 - 07.2023
Bank Teller /Customer Service Representative II
Bank of America
11.1997 - 10.2020
High School Diploma -
Houston Community College
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