Guadalupe Pedroza
Madera,CA
Summary
Driven and detail-oriented professional with a proven track record at Tactical Elegance, adept in critical thinking and effective communication. Excelled in roles requiring fast learning and collaborative teamwork, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional emotional intelligence and self-motivation, consistently achieving and surpassing set goals.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Tactical Eligance
Fresno, CA
07.2022 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
- Collaborated with law enforcement and emergency responders during investigations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
- Prepared detailed incident reports when required for review by management team members.
Delivery Driver
Pizza Hut
Madera, CA
02.2020 - 07.2022
- Monitored fuel level throughout shift and refueled when necessary.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled merchandise in accordance with product handling standards.
Car Detailer
Buggy Car Wash
Madera, CA
01.2018 - 02.2020
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Provided customer service, explaining detailing processes and addressing concerns.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Science - STEM
Madera Community College
Madera, CA12-2024
High School Diploma -
Madera High School
Madera, CA07-2017
Skills
Fast learning
Critical thinking
Logical reasoning
Emotional intelligence
Collaborative team work
Active listening skills
Self-motivation and initiative
Effective Communication Skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
work, exercise, spending time with family and friends, pursuing personal interests, attending social events, travel, relaxation activities (like meditation)
Accomplishments
- Achieved Dean's List Honors, 2024
Timeline
Unarmed Security Guard
Tactical Eligance
07.2022 - Current
Delivery Driver
Pizza Hut
02.2020 - 07.2022
Car Detailer
Buggy Car Wash
01.2018 - 02.2020
Associate of Science - STEM
Madera Community College
High School Diploma -
Madera High School
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