Eldana Mulugeta
Seattle,WA
Summary
Motivated and reliable professional with experience in customer service, administrative support, safety management, and the team coordination. strong communication, organization, and problem solving skills, with the ability to work efficiently in fast-paced environment. Holds an Associate Degree in business and certificates in principle of marketing and introduction to management. Bilingual in English and Amharic.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Securitas Security Services
08.2024 - 12.2025
- Monitored premises, ensuring safety and security for personnel through proactive measures.
- Responded promptly to alarms and emergency situations.
- Conducted regular patrols to identify and report potential hazards, enhancing overall site security.
- Maintained detailed logs of daily activities and unusual occurrences.
Public Speaking Tutor
Highline College
09.2023 - 07.2024
- Developed public speaking skills in students through targeted communication and collaborative techniques.
- Executed engaging open mic events at Public Speaking Center to foster community involvement and showcase student talents.
- Developed and executed event plans and workshops to enhance visibility of Public Speaking Center services.
- Coordinated scheduling and logistics for tutoring team, enhancing session availability and student access.
Front Desk
Highline College
02.2022 - 09.2023
- Welcomed visitors and addressed inquiries at the front desk, ensuring prompt and helpful service.
- Managed incoming phone calls and emails, responding to inquiries and sharing information about services professionally.
- Matched students with suitable tutors based on needs and availability, improving academic support.
- Provided detailed information about tutoring services, schedules, and academic resources, facilitating student access to support.
- Conducted interviews with student tutors to assess their skill and fit for the tutoring program.
Security Officer
Morning Star Mall
03.2021 - 10.2022
- Monitored surveillance cameras, responding swiftly to suspicious activities to enhance security presence.
- Monitored surveillance cameras and responded promptly to suspicious activities.
- Guided customers and staff, ensuring safety and adherence to regulations throughout the mall.
- Collaborated with local police and emergency medical teams during incidents to maintain safety and order.
- Enforced regulations and policies of shopping complex, contributing to orderliness and safety.
Waitress
La Nouvelle
06.2020 - 01.2021
- Delivered exceptional customer service at La Nouvelle, ensuring customer satisfaction and loyalty.
- Provided detailed menu knowledge that enriched guest experience with daily specials.
- Delivered detailed menu knowledge, enhancing guest experience with daily specials.
- Assisted in setup and breakdown of dining areas, maintaining a clean and inviting atmosphere for patrons.
Financial Intern
Mulugeta Metaferia Building Material
08.2018 - 07.2019
- Supported budgeting process by gathering data, preparing spreadsheets, and analyzing budget variances to identify discrepancies.
- Assisted in preparation of financial statements to ensure accuracy and compliance with regulatory standards.
- Documented financial processes and procedures to clarify workflows and enhance compliance.
- Coordinating with operations teams to restock supplies and manage inventory costs effectively.
Education
Principle of Marketing - Marketing
Saylor University
Online 10-2026
Introduction To Project Management - Project Management
Saylor University
Online 09-2026
Associate Degree - Business
Highline College
Des moines, WA01-2024
Highschool - High School
Intellectual Schools
Addis Ababa, Ethiopia08-2021
Highschool - High School
School of Nations
Addis Ababa, Ethiopia08-2019
Skills
- Strong communication and customer service skills
- Teamwork and collaboration, time management, organization, attention to detail, problem solving, adaptability, reliability
- The ability to multitask and work efficiently in a fast-paced environment as well as fast learner
- Proficient in basic computer skills, data entry, and following safety procedures
- Experienced in scheduling, coordinating, event planning, and documenting processes
- Maintains accuracy and completeness in tasks like document verification and transaction processing
Timeline
Unarmed Security Guard
Securitas Security Services
08.2024 - 12.2025
Public Speaking Tutor
Highline College
09.2023 - 07.2024
Front Desk
Highline College
02.2022 - 09.2023
Security Officer
Morning Star Mall
03.2021 - 10.2022
Waitress
La Nouvelle
06.2020 - 01.2021
Financial Intern
Mulugeta Metaferia Building Material
08.2018 - 07.2019
Highschool - High School
School of Nations
Highschool - High School
Intellectual Schools
Principle of Marketing - Marketing
Saylor University
Introduction To Project Management - Project Management
Saylor University
Associate Degree - Business
Highline College
INVOLVEMENT
- Highline College Workforce Education Service (WES)
Volunteered to Assisting Students with Workforce Education Service (WES) Application, 2023-05, 2023-06
- Guided students through the WES application process, ensuring accurate and complete submissions.
- Assisted with gathering necessary documents and verifying their documents for WES applications.
- Coordinated with WES representatives to address any application issues or concerns.
- The Macedonians Humanitarian Association, Serving Homeless, 2018-10, 2018-12
Volunteered to serve meals to the homeless community
- Organized and distributed essential supplies, such as clothing and hygiene products.
- Engaged with individuals to understand their needs and provide compassionate support.
- Collaborated with local organizations to coordinate and improve outreach efforts.