guadalupe Pinedo
El paso,TX
Summary
Hard-working with strong history of meeting and exceeding customer expectations. Willing to take on any task to support team and help business succeed. Offers strong organization and communication skills.
Overview
1
1
year of professional experience
Work History
Security Officer
Deployed Services
08.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Report ans Observe
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Used radio professionally for any emergencies and communcation.
Night Stocker
Food King
05.2023 - 07.2024
- Maintained organized store to avoid hazards and contaminants.
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
- Stocked shelves with merchandise during overnight hours
- Collaborated with team members to complete tasks efficiently and quickly
- Helped individuals locate desired items, maintaining customer satisfaction and loyalty
- Answered customer and employee questions about merchandise availability or locations
Customer Service Representative
TLC Associates
12.2023 - 02.2024
- Collaborated across departments to resolve customer-related issues
- Answered inbound calls to handle various concerns, activate cards, and tell available balance
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Maintained customer records by updating account information in database
- Gathered and verified required customer information for tracking purposes
Sales Associate
Dollar Tree
08.2023 - 12.2023
- Processed payments quickly to keep customer flow moving
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted customers with sales and service needs
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Assisted customers in finding suitable products according to their needs
- Handled cash register transactions efficiently and accurately
- Kept store shelves, racks and bins presentable with resets
Education
Diploma -
Andress High school
El paso, TX06.2023
Skills
- Organizing
- Communication
- Complaint resolution
- Call Management
- Information Security
- Problem solving
- Patient
- Stocking
- Time management
- Account updating
- Order Processing
- Customer Service
- Complaint Handling
- Active Listening
- Positive Attitude
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
Deployed Services
08.2024 - 10.2024
Customer Service Representative
TLC Associates
12.2023 - 02.2024
Sales Associate
Dollar Tree
08.2023 - 12.2023
Night Stocker
Food King
05.2023 - 07.2024
Diploma -
Andress High school
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